Hurra Home

House & Apartment Cleaning
Toronto ON M5E 1W7
Write a Review
Write a Review
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

70%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Hurra Home

Average customer rating:
9.7 10 (42 reviews)

Sort by

Anand in Markham
Anand in Markham
1 review Toronto, ON
10/10

Hip Hip Hurrahome!

What a concept! A socially conscious startup that puts both the clients and cleaners first. Hurrahome found us a wonderful and thorough cleaner in Tina. She is amazingly thorough and professional (she had worked for hotels, military families, etc). If you are in need of household help, look no further.

Approximate cost of services:
$20.00
Was this review helpful?
Company Response

Thanks Anand! It's been our pleasure to help support Tina and your family in your cleaning relationship. We're also thrilled to help dozens and dozens of independent cleaners across the city find great customers like you guys. Thanks!

Annie Yo in Toronto
Annie Yo in Toronto
1 review Toronto, ON
10/10

Independent Home Cleaners

I was looking for an independent home cleaner but wasn't sure how to find someone in my neighbourhood. I came across HurraHome by searching online and my experience with them over the past 6 months has been excellent. I really appreciate the fact that they do background checks so I can feel comfortable and confident about who is coming into my home. They are also there to act as an intermediary if you have any concerns with your cleaning service. I also love that I can pay through credit card with the option of tipping. Lastly, they ensure each cleaner receives a fair wage, which is the reason why I wanted to go with an independent cleaner in the first place as opposed to a large-scale company.

Approximate cost of services:
$20.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

Thanks for your kind words Annique! It's been our pleasure to support Bianca and you as you've found the right rhythm together. Here's to another 6 months and more supporting Bianca and you. Cheers!

Shamim in Toronto
Shamim in Toronto
7 reviews Toronto, ON
10/10

home cleaning service

I love this company. They have matched me with two great cleaners in the last 18 months. Each of them listened to my needs and addressed issues in a professional manner. I also really like the HurraHome website, which is super easy to use to set up appointments. I recommend Hurra Home to everyone.

Approximate cost of services:
$70.00
Was this review helpful?
Company Response

Thanks so much Shamim! It's been our pleasure to help you find the right cleaner for you're home. We're delighted to see that Cecilia and you are continuing to have a great cleaning relationship almost 1 full year together. Hurrah!

L in Etobicoke
L in Etobicoke
1 review Toronto, ON
10/10

Highly recommend this company

I love the concept that you can find a cleaner who lives locally and who works for him/herself. I also love the fact that the cleaners are fully protected - bonded and with insurance and comes with references; takes the leg work away. Despite the fact the first cleaner not working out, the customer service rep, Blake, was amazing to work with. He distilled what we were looking for in a cleaner and matched our needs to someone who was a great fit. He went above and beyond in communicating and making it work for us. We now have Jocelyn who is truly a part of our family.

Approximate cost of services:
$80.00
Was this review helpful?
Company Response

Hi Lily! Thank you so much for your review. It's our pleasure to help all households find the *right* cleaner for their homes. We're thrilled that Jocelyn has been the right fit for your home.

One quick, but important thing... while all of the cleaners we support are covered by our insurance policy in the event of significant damages to your home, the cleaners are not bonded. Rest assured, every single cleaner we choose to list on our website has been interviewed twice, cleaning tested, criminal record checked, ID verified, and reference checked. We feel very confidently about the trustworthiness and reliability of the cleaners we support.

Thanks again for your kind words!

Homestead in Toronto
Homestead in Toronto
1 review Toronto, ON
10/10

Excellent Service

I had a really great experience with HurraHome!

Their customer service was very quick at responding to some extra inquiries that I had. I really liked the cleaning lady who came to my home. She was very polite and thorough!

I will continue to use this service!

Approximate cost of services:
$80.00
Was this review helpful?
Company Response

Thanks so much Jennylyn! We're so glad that Keshia has been such a good fit for you. Here's to a great long-term relationship between you both! Cheers!

Meron in San Francisco
Meron in San Francisco
1 review Montreal, QC
10/10

Cleaner

Great company to work for! Choose your own hours, and locations. Signing up is super easy and the pay is great. I would definitely recommend this to anyone I know looking for work.

Approximate cost of services:
$17.00
Was this review helpful?
Company Response

Thank you so much Meron. It's been our pleasure to introduce you to so many great households and support you in those relationships over the last 6 months. Great cleaners like you make HurraHome successful for all of the cleaners we support. Here's to another 6 months and hopefully many more!

CC in Toronto
CC in Toronto
2 reviews Toronto, ON
10/10

Home Cleaning Services

HurraHome was super helpful in assisting me to find the right cleaner that fit my needs. She is always punctual, very sweeet, and does a fantastic job!

Seamless and easy experience and very reasonable pricing. I would definitely recommend them!

Approximate cost of services:
$80.00
Was this review helpful?
Company Response

It's been our pleasure to introduce you to Junic. We're so glad she's been the right fit for your home. Thanks for using HurraHome to find her!

Ann in Brampton
Ann in Brampton
1 review Markham, ON
10/10

Home cleaning service

I contacted HurraHome looking for home cleaning assistance due to illness. Although they did not have a cleaner available at that time who serviced my area (Thornhill), within a couple of weeks Blake found a wonderful lady Kamla who was available to come to my home every 2 wks. and we have formed a true professional and personal relationship. Kamla's cleaning skills are beyond reproach. She takes her time to make sure that all areas are spotless upon finishing her tasks. Kamla is quiet, caring, respectful , trustworthy and very friendly. She has been with me for almost 3 months and I intend to continue our relationship. Futhermore, Blake of HurraHome is very accomodating and follows up with his customers to ensure their satisfaction. Great company and a wonderful cleaner.

Ann G.

Approximate cost of services:
$60.00
Was this review helpful?
Company Response

Thank you Ann; you're always so kind and gracious. Kamla is very appreciative and so are we. It's been a pleasure to support you both of the last several months and we look forward to many, many more! Thanks again!

Private User
Private User
Private User reviews Toronto, ON
10/10

Uber for Cleaners

This service helps to match cleaners with households. The communication with HurraHome was clear and the payment system is very simple. You can rate your experience with the cleaner and provide feedback. We have had our cleaner for a few months and are happy with her work. We also appreciate that HurraHome operates with ethical rules that ensure cleaners are paid adequately.

Approximate cost of services:
$100.00
Was this review helpful?
Company Response

Thanks "Private User"! Indeed, we work very hard to help cleaners and households make great matches. However, because our goal is to help create great long-term relationships rather than one-time transactions, we wouldn't think of ourselves as being like Uber. Though we absolutely appreciate the compliments of our clear and simple technology making it all very easy! ; )

Private User
Private User
Private User reviews Toronto, ON
0/10

Deep Cleaning Services

I am deeply disappointed with this cleaning service. I had contracted this service to have a deep cleaning of my home and initially contracted for 8 hrs. For the first 3.5 hrs, she hardly did any visible work and when asked to scrub the tiles, she left my house in a mess and barely did any noticeable work. She was very slow, had poor work ethics, and the quality of her work very poor. I had dedicated this day for a deep house cleaning and my house ended up being more dirtier and I end up working with her for continuously for six hours and two hours (8 hrs) after she left to clean what she left in a mess. She kept on repeating that she can come back for more hours, but failed to do what she should have done today.

Approximate cost of services:
$20.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

Hi Poonam! We're very sorry that your cleaner was unable to meet your expectations. We also know that Bianca was disappointed too as she wanted to be able to please you.

Unfortunately, given the size and condition of your home, the scope of work far exceeded what any one individual cleaner could do in a day. Moreover, after several hours of using bleach to try to remove the mould in your tiles and grout Bianca felt too nauseous to continue and needed to stop.

Again, we’re sorry that Bianca wasn't the right cleaner for your home. We truly hope that you will be able to find the help you need. Best of luck Poonam.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Hurra Home

HurraHome finds great independent home cleaners, introduces them to people like you, and supports them as they build relationships directly with their customers!
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for House & Apartment Cleaning pros in Toronto?