Az Systems Heating And Cooling

This was the most frustrating experience I had with a contractor in my life. Unfortunately Ali proved to be unreliable and dishonest putting my family's life in danger.

I have ordered a new AC through Ali in the summer and paid in full. Installation went ok, although I had lots of questions and his 2 installers spoke no english so had to call him few times. AC never cooled properly, I called Ali and he said it is because my High Velocity system doesn't have a fan control handle and air gets blown too fast into the house. He promised he will talk to the manufacture, he never did and ghosted me.

Also with that install I mentioned a non funtional recirculating pump which he offered to replace. All good until cold season started when I realized pump is not working. Called Ali and he promised he would come to take a look, also mentioned I have a 8years old in the house and it is cold. After a week and many calls he finally shows up, tells me there is a problem with the wiring, connects the pump directly and bypasses the thermostat and leaves telling me he will come back for a permanent fix. Since then (2 weeks already) I called him 50 times, messaged him and he completely ghosted again. Pump is running 24/7 it is extremely hot and I have to turn it off manually from the main switch to avoid fire hazard.

I need to call another company now, don't know what else I can do at this point... AC not working properly, heat is working 24/7 overheating my house, can't use my thermostat. An experience I would not wish anyone to have.

Avoid Ali and AZ Systems, he has no empathy, he put my and my child safety in danger.