Canadian Bbq Boys

Today, I received a very unprofessional service. I should say the two young gentlemen (no judgment by age, just stating facts and what I experienced based on the type of response from these two gentlemen) who was sent to do the job were very nice people trying to get most of the little training they had with the use of regular household tools to do a professional job!!! DO NOT WASTE YOUR MONEY.
being nice is not sufficient for satisfaction when one expects a professional job. Secondly, the company misled me by showing before and after pictures and promises on their website, when they did not deliver such services.
after first review of the job, i noticed most of the areas are not even touched. so, i had to point out. they apologized and called me after half an hour, where i see still many areas have not been cleaned. and those areas that they claimed being cleaned were still greasy. i was pulling my finger and dust and grease was coming off. their answer was " we do not have tools to clean this properly, and we can't clean corners because our tools are not getting there" this is while i could simply fit my entire fist in that area and rubbed it with 5 fingers. they apologized and mentioned they will try it again. and at the end, there is still grease all over the place. even there are locations i can see spider web still (not even touched). i got a wet cloth and cleaned many of those dirt’s and grease that came off easily.
they claimed that they wiped it down and they did not have any tools to clean some of the areas that i claimed to be greasy. well, my answer was that i did not hire you to wipe down my BBQ. i hired you to clean it professionally, in and out, and to remove all those greases build up from last summer. I could wipe it down many times myself. i would not expect my BBQ being cleaned by wiping it down so i hired professionals to do it. i asked a general household cleaning company last spring to clean my BBQ and she did a much better job than BBQ boys. i do not blame the young people who did this job. i blame lack of management, lack of quality control and lack of business responsibility. they show pictures of before and after cleaning in their website and that is absolutely misleading. the job they did had nothing to do with those pictures. i am not trying to be irrational or unreasonable. if i would hire a general cleaning co and had a BBQ with 3 years of grease built up, expecting to receive a new BBQ, then i was dreaming. i hire professional to use professional tools and techniques (in my opinion mor important than tools) to clean all grease and dirt, set aside polishing the stainless-steel surface they promised in their website, which has not been done. here are the images, you be the judge for yourself.
BTW for those BBQ Boys Rep who will try to answer by bringing excuses, if at all, I would recommend to see images first. I don’t think there is any explanation or justification that one might find it reasonable for this awful job.