Express Appliance Repair

I called Express Appliance Repair in North York to come and diagnose my ASKO dishwasher. The rep spent not even 10 minutes in my home, did not take apart, nor run any part of my dishwasher, and all the while he was on the phone with Revenue Canada. He told my husband it would cost us over 400 to fix a main part. Then he took the service fee of 100 and left. I called another company who came and spent over 1 hour problem-solving, then came back to fix the fan. I am now attempting to receive my refund with Michelle at Express Appliance, who is making me jump through hoops for proof, which I have provided, multiple phone calls declined or ignored. Very incompetent from start to finish!

DO NOT use this company. The so-called technician did not correctly diagnose a faulty fridge compressor (which I believe was an intentional misdiagnosis to sell more parts/service). After 5 visits, $400, 4 replacement parts, 3 months, and hours on the phone, I was left without a working fridge and no further service: They apparently cannot fix compressors! I called a real repair company and it took a real technician 5 minutes to identify the problem. So please save your time, money, and frustration and do not engage with this company no matter what they offer. I wish I had read the online reviews beforehand, but lesson learned! If this review can save even one person from this company then it will be worth it. Everyone involved with this company should be ashamed of themselves.