Proven Wildlife Removal

We paid to have red squirrels removed from our ceiling. Danny found where they were getting in through a roof vent and placed a one way door. The squirrels obviously had another entry point, coming and going as they pleased. Danny was unable to find another entrance and was unwilling to investigate further. He wouldn't come inside the house citing covid concerns, in spite of us not having ,nor having had covid. When I asked for a 50% refund they stated they had fulfilled the contract. I am not sure how as we contracted to have the animals removed and they are still there. The expectation is that we trap them ourselves and relocate. Their guarantee is worthless, so don't be comforted by this.