Wendy was great to work with re contract and scheduling install. Wendy also facilitated a change from leasing to buying the unit outright. I appreciated that, and the change was straight forward and easy to do.
- installers came on time to install and finished early, that was good.
- installers did an good job of install, I think,? , but left the gas pipe connected to previous tank hanging down and easy to walk onto because it hangs down eye level where we walk now that the old tank is removed. I asked about moving the pipe and was told it was a separate cost, $200.00 and I would have to call office for another appointment. I think the pipe should have been moved as part of the removal and new tankless unit install.
- installer took my winter block heater extension cord, which was hanging in the garage,and used it to plug into the new heating unit. He did not ask to use it . Did not replace extention cord with another one.
Is the cord going to be replaced?
- installer helped himself to a Red Bull from a case in my storage room. Then he put the empty can upside down in a camping supply box. I think taking the drink without asking was inappropriate. I was also not happy having to spent time cleaning sticky Red Bull from my camping gear. Not cool.
-I would have been happy to provide a drink if he asked for one and I did give installers a couple bottles of water when they finished.
-I would like to give a fully positive review but the taking stuff from my home without asking first makes me wonder what else was taken and makes me wonder whether I can trust the work was done right or whether there were short cuts taken with the install and equipment used. The lack of common sense around small courties of asking for stuff may seem like a small thing but it is really a big thing for me.