Friesens Edmonton

Heating & Air Conditioning
Edmonton AB T5S 1K8
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93%

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Reviews by rating (past 12 months)

Reviews for Friesens Edmonton

Average customer rating:
9.6 10 (109 reviews)

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ashishrao101
ashishrao101
0 reviews Edmonton, ON
10/10

Furnace

Was done by professional , will alway use these guys and best price in town good job

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Company Response

Thank you so much for the great review! Glad to hear that we will always be your go to HVAC contractor.

Marlene in Edmonton
Marlene in Edmonton
1 review Edmonton, AB
10/10

Installed double furnaces replacing an old 2 furnace system. Very professional and friendly.

Very pleased with the work of Jon and Shane. Very professional and willing to listen to remedying any situations that had to be dealt with in the past, such as putting in new controls and faulty wiring, and fitting of a new system in the space that was allotted. Also, the piping of the in-out air flow pipes are impressive.

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Company Response

Thanks for the review Marlene! I will definitely pass these kind words on to Jon and Shane.

Lauren J.
Lauren J.
0 reviews Edmonton, AB
7/10

Tankless Hot Water Install

Very friendly and professional! Shortly after the install my basement flooded. I called them and they came out the next morning. By this time everything had dried and they were unable to determine the source of the leak. Next time I will be calling their emergency line, as my house was on it's best behaviour when the plumber came out!

Thank you!

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Company Response

Hi Lauren, I'm very sorry we weren't able to locate the source of the flood. Definitely call our emergency line anytime day or night and we'll always be willing to help you out.

Harish_c_patel
Harish_c_patel
1 review Edmonton, AB
8/10

Water tank and furnace replaced

Replaced the water tank and furnace replaced and works fine and older are dumped .the works did succeed nice work nice and clean

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Company Response

Thank you for taking the time to write us this review.

Homeowner
Homeowner
0 reviews Edmonton, AB
6/10

Tankless hot water heater

Wendy was great to work with re contract and scheduling install. Wendy also facilitated a change from leasing to buying the unit outright. I appreciated that, and the change was straight forward and easy to do.
- installers came on time to install and finished early, that was good.
- installers did an good job of install, I think,? , but left the gas pipe connected to previous tank hanging down and easy to walk onto because it hangs down eye level where we walk now that the old tank is removed. I asked about moving the pipe and was told it was a separate cost, $200.00 and I would have to call office for another appointment. I think the pipe should have been moved as part of the removal and new tankless unit install.
- installer took my winter block heater extension cord, which was hanging in the garage,and used it to plug into the new heating unit. He did not ask to use it . Did not replace extention cord with another one.
Is the cord going to be replaced?
- installer helped himself to a Red Bull from a case in my storage room. Then he put the empty can upside down in a camping supply box. I think taking the drink without asking was inappropriate. I was also not happy having to spent time cleaning sticky Red Bull from my camping gear. Not cool.
-I would have been happy to provide a drink if he asked for one and I did give installers a couple bottles of water when they finished.
-I would like to give a fully positive review but the taking stuff from my home without asking first makes me wonder what else was taken and makes me wonder whether I can trust the work was done right or whether there were short cuts taken with the install and equipment used. The lack of common sense around small courties of asking for stuff may seem like a small thing but it is really a big thing for me.
Thanks

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Company Response

Hi there, If you could please call our office and ask for Frank, I'm the installation manager and I would really like to investigate these issues further. Our office number is 780-486-2787

murphfamily
murphfamily
0 reviews Edmonton, AB
8/10

Furnace

The technician came in, explained the work and did a very nice job installing the furnace and ass'd pipes taking into consideration my concerns.

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R. C.
R. C.
4 reviews Edmonton, AB
10/10

Garage Heater

Everything went very smoothly. They explained all of the work that was going to be done. I am very pleased with their professionalism. I plan on using them again in the spring for my new furnaces and AC.

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Company Response

We are very pleased to hear you're happy with your new garage heater! They can be really nice coming out to a toasty warm car on those cold Alberta winter mornings!
We look forward to taking care of those furnaces and AC in the spring for you.

mikejoc
mikejoc
0 reviews Edmonton, AB
10/10

Furnace and AC install

The install was very professional and done in a timely fashion. I'm very particular and watched every step of the install and was impressed with the quality of the work done. Overall the whole experience dealing with Friesens has been flawless.

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Company Response

Hey Mike, that's the type of experience we aim for eveyrytime! We're so happy that you had the typical Friesen's experience!

Cheryl
Cheryl
5 reviews Edmonton, AB
10/10

Furnace installation

My furnace stopped working all of a sudden. I had good results with Friesen's in the past installing a hot water tank through Home Depot, so decided to contact them for a new furnace quote. Wendy at the office sent out someone to quote that afternoon. I had my new furnace installed two days later. Wendy helped me with my payment through Home Depot (18 months no interest as well as a 10-year parts and labor warranty) and advised me how to get the Energy rebate.

The fellows installing the furnace worked hard to ensure that it would be working by the end of the day. Price was fair and comparable to another quote I received. I highly recommend this company and I will be using them in the future!

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Satisfied C.
Satisfied C.
1 review St. Albert, AB
10/10

How water tank install

Excellent service performed professionally by an exceptionally knowledgeable and friendly employee! Would utilize their service again.

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Friesens Edmonton

Friesen's Edmonton is your local Furnace replacement and Air Conditioning specialist. Since 2007 we have been providing Edmonton and surrounding area with top quality service with their residential Heating and Air Conditioning needs. *** Partnered with Home Depot we are able to bring you competitive pricing, a variety of financing ...
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