BUYER BEWARE!! Stonemark completed an extensive landscape job for us in summer 2019. Although initially really pleased with the final product, we were extremely disappointed with the follow up and lack of communication we received from Chris when we contacted him a few months later to inform him that things were already starting to shift around due to obvious drainage issues and a lot of our plant material wasn’t thriving.
One of the biggest reasons we decided to hire Stonemark was because we wanted to support local and trusted that Chris was an honest person who’s small town word of mouth reputation was important to him, therefore not being “one of those” contractors that got their money and ran - boy were we wrong!!
It is unbelievable how people’s communication can change...eager and quick to respond when the job is happening and they’re to waiting for a pay check to the stark contrast we experienced after the fact. We had to send sooo many texts, emails and phone calls to get any sort of reply from Chris that it honestly felt like borderline harassment on our end. When we would finally hear back, he’d make promises that he didn’t follow through on and wouldn’t show up when he said he was coming by. We managed to get a few hours of repair work from his crew but it was subpar and never completely finished - trying to get in touch with Chris was exhausting and we eventually gave up. Not at all what we would have expected the outcome would be for the $50,000+ we spent on the project.
Unfortunately it appears Chris has gotten greedy and bitten off more than he can chew. He has diverted his attention to larger out of town commercial projects and left his smaller local residential customers in the dust!
- Approximate cost of services:
- $50,000.00
- Company Response
Hi Jennifer,
I do apologize for the lack of communication and inconsistency on our end during the first provincial Covid-19 lockdown when this was all underway a year after completion
With that being said I find the review really discredits the time we did take- the complementary design, the layout and innovation and overall installation practice.
April 2020 was a very challenging month as Landscaping was deemed non-essential work during the pandemic lockdown. Plants were shut down and this is why we couldn't get new stones. Most of our staff were laid off and was limited not by choice but by law.
As well, I have attached our terms of our contract. Which for warranty states:
"(2) year warranty commences on the project completion date and includes sagging, shifting, displacement as a result of installation error. Regular wear and tear or damages incurred by Client (such as broken stones) are not included in the warranty."
The plants were not included, nor was re mulching the entire garden, but we did this for the benefit of your home sale. Over $1500 of free work was complete
It feels like a buyer beware was to be used for that advantage of hurting our company, yet when listing the home the words "Landscaping to Perfection" were used as a benefit. I simply don't understand the correlation.
Or why the review was made October 29th 2020. That was 15months after the project was complete, as well months after the home was sold.
I understand the frustration and again I do apologize. I at least wanted to reach out and express our side as these items do affect us greatly. Our objective was to do an innovative and high quality landscape which we believe was delivered.