Mopify

I tried mopify because I heard from the concierge that other people in the building use them. I was very excited to come home and see my clean apartment. Unfortunately while the floor had been vacuumed it hadn't been mopped and the main bathroom shower stall had not been addressed at all so far as I could tell (see photos). My sense is that the contractor spent 2 hours watching TV and 1.25 hours cleaning. Mopify issued me a $60 credit for future cleanings after I sent them photos but I doubt I'll be using it because I have no confidence that the next time will be any better.

Simply the worst and most incompetent service I have ever encountered. After booking a 3.5 hour move-out clean several days ago, scheduled for TOMORROW (February 22, they advised me THIS MORNING that they needed to cancel due to a staff shortage. They said they could reschedule for March 8, more than TWO WEEKS from now, with the new tenant moving in March 1! I will likely lose my security deposit as a consequence of their unprofessionalism. Absolutely ridiculous and unacceptable. DO NOT USE MOPIFY! You will be disappointed, and possibly suffer financial loss.

We've used mopify several times. The first few times were great but then the cleaners got worse. We literally have to clean up after the cleaners. And they all never clean the bath. Today was the worst. We had a cleaner come in. She cleaned the bathroom (poorly) then comes to ask my mom where to clean, my mom said the smaller bathroom. She swore it wasn't on her order although it's the same order we use everytime. Then says I'm ending the cleaning I don't like how you spoke to me. And says I clean bigger and better homes and I'm getting paid regardless and walks out. She was rude, disrespectful, came very late and made it seem like we were the problem. We are done with Mopify

I'm writing to express my how dissatisfied I am with the cleaning. First of all, it is really important to have the same cleaner. I've had the same cleaner 3 times only. After that I got another cleaner only once. The third one was absolutely horrible. She came in with extremely long nails to clean my house, messy hair and overall not presentable. She spent over an hour in the washroom when there was two hours to clean my entire condo. She over wet my hardwood floors and then she told me she couldn't complete the job because she didn't have enough time. Absolutely worst experience i've had thus far. I called Mopify to express how I felt about the last one. They gave me a credit to use on my next cleaning service. I now have another cleaner coming to clean my place today. They have already told me she will be 45 minutes late. I have had it with this company. Save yourself and go to someone that has more experience.

Absolutely terrible experience with Mopify. I will never use them again and do not recommend using them even if you are in a pinch. After cleaning my 600 foot apartment for over 3 hours, I returned to find cobwebs in plain view, dust in plain view and large amounts of dust under the bed. I also returned to a foul smell in the apartment, which was coming from an almost brand new mop I'd been asked to supply that was left sitting wet and smelly. When I wrote to Mopify, I was told the cleaning did not come with a guarantee and the cleaner would be trained. Absolutely ridiculous.

Hired them a few times for move out jobs across the GTA and will warn others to avoid. The customer support was awful and even items requested to be cleaned at the time of booking were ignored. Even in a pinch, I will never hire again.

On November 13, 2019 I created an account with Mopify. The following week, Mopify sent to my Toronto home a cleaner, who I will refer to as Cleaner #1. Cleaner #1 started off well but each week the quality of her work declined and she would show up late for her appointments. Worst of all, I started to notice she had a rude and abrasive personality.

On December 18, 2019, Cleaner #1 became rude and abrasive when I expressed my dissatisfaction with her performance. In the early afternoon, Cleaner #1 was cleaning in the second floor washroom. Suddenly, I heard an unusually loud screeching, scraping sound emanating from the washroom. Regrettably, I did not ask what that sound was. I did not give the incident further thought.

A short time later, Cleaner #1 finished and left. The next day, December 19, I received an email from Mopify informing me Cleaner #1 was “reducing” her “work territory” and would not be servicing my home anymore.

On the morning of January 8, 2020, Mopify sent me a different cleaner who I will refer to as Cleaner #2. Cleaner #2 was late and she was not a very good cleaner but at least she was not abrasive.

After Cleaner #2 was done and left my home in the early afternoon, I decided to inspect her work. It was at this time I went to the second floor washroom and I noticed a straight vertical two foot scratch on the inside of the shower stall glass. This scratch had the appearance as if it were caused by someone scraping the glass with a key or other sharp item.
About an hour and a half later, I sent an email to Mopify to report the damage. Upon Mopify’s request, I provided closeup pictures of the scratch attached to the email. I stated I wanted the matter resolved and I wished to be compensated.

During the waiting period, I began thinking about how this could have happened. There is only my spouse and I living in this home, there are no children. This scratch was not there before I hired Mopify. I started thinking about the circumstances surrounding Cleaner #1 and how it seemed more likely she was responsible for the damage than Cleaner #2.

On January 13, 2020, Mopify replied by email and advised me Cleaner #2 denied causing the damage. I suggested perhaps it would be prudent to interview Cleaner #1 and I explained the reasons why. Mopify did not acknowledge my suggestion to interview Cleaner #1.

On January 16, 2020, I was advised by Mopify that contractors were being vetted to replace the glass. Upon Mopify’s request I provided measurements of the glass and distant pictures of the entire glass to reveal any mounting hardware.

On February 11, 2020, Mopify advised me they couldn’t see the scratch in the pictures so the glass couldn’t be replaced. Mopify offered me a free cleaning, a $140 value. It became apparent to be that the customer service process was suffering at this point because I started to feel like I was kept in the dark, I had to ask for updates rather than being kept informed regularly. I began feeling frustrated because of Mopify’s denials and coverups. My suggestions or recommendations were either ignored or shot down.

I refused the insufficient offer of a free cleaning. I stated that if Mopify didn’t want to replace or fix the glass then I would accept a monetary restitution of $1,000. Mopify did not acknowledge my restitution. Mopify asked me to provide more pictures which I did obviously revealing a scratch. I even provided a video of the scratch. I moved the video camera side to side to make the scratch more noticeable. I suggested someone from Mopify or the contractor could attend my home to view the scratch in person but Mopify did not acknowledge the suggestion.

On a couple of occasions, I asked Mopify if it had interviewed Cleaner #1 and what were the findings of the interview with respect to the damage but Mopify ignored or sidestepped my question. What was Mopify hiding?

On February 13, 2020, I closed my account with Mopify. Subsequently, I filed a complaint with the Better Business Bureau. Check the Better Business Bureau website to review the investigative result.

The most unprofessional company ive encountered. 3 back to back appointments cancelled at the last minute. flimsy excuses for cancellation, not a single piece of effort to stick to a schedule and with over $275 in credit on my account, they refuse to refund the amount. I HIGHLY recommend going for a different cleaning company. find a company that values their customers time and money. find a company that is reliable and professional

Absolutely disgusting! The house was left in worse shape than before. The floors were covered with FILTH. They broke a tile, left garbage on the floors, and left without doing any actual cleaning after HOURS of cleaning.

They showed up on time and when they left my house was spotless, what else do I need to say :) I'll definitely be using them again. It was convenient to book and the only negative was that I couldn't get my first choice of date.