We had a leak in our kitchen cabinet and our superintendent told us that it was due to the way the pipes were installed so we contacted Southern cross to come take a look as we are still under warranty. After investigating they concluded that it was not due to the pipes and I was prepared to pay for the service call as we were told we would have to pay if it is not due to the pipe replacement. However, our plumber (after talking to the owner on the phone) told us that the fee would be waive this time so we were really surprised and happy. We thought these guys are really great and helping customers out and I was going to use them for all my plumbing needs going forward and recommend them to friends and family as a way to show my appreciation.
6 months later I get a bill in the mail from them saying I have a bill past due. This came as a complete shock to us so we called to sort it out. The plumber that helped us was in the office so there was a call between myself, the accounts office and the plumber and when I reiterate my side of the story he completely denied what he said before and told me pay. I told them in the work order they gave me there was no amount due so thats why it proves this service call fee was waived. Apparently I was told they never put amounts on the work order and the invoice will be emailed to you??? This is the first time Ive dealt with a company that provides invoices like that as previous plumbers I have used always provided the amounts due in the work order. On top of that they said they emailed the invoice to me 3 times which I never got. But this has now become a he said she said situation and I don't want to spend anymore time arguing with them because its just pointless so I just paid the fee.
I am really disappointed at how this turned out but lesson learned. This company can go back on their word any time.
- Approximate cost of services:
- $220.00