Springs on garage door to be replaced
I started my labor day Monday by finding out our garage door spring snapped trapping one of our vehicles inside. We called a different company (that was a subsidiary of Gulliver doors) who said it would be between 125-250 to complete. they sent a man out who said he would only replace both spring and that we needed to pay him right now. I said no way and went inside to get my husband. This man then started hammering away at our door and I had to run out and tell him to stop immediately and leave. He became very threatening and admitted to working for Gulliver. I looked up reviews and they have done this to numerous people. Needless to say once we finally got rid of him we were upset and stressed out and worried to have another person invade our home.
Well let me tell what a pleasure it was to meet such a pleasant, kind, friendly, knowledgeable and thoughtful team as Adore A Door. Roman, on the phone, said we should never pay more than 300 to fix both springs (and I agree since the springs cost $50 at home depot) and he had a tech out to us within a couple hours. The tech (I didn't catch his name) was so kind and friendly, a very stark contrast to the previous experience. He pointed out to us that the previous man took our bolts for our garage door before he left (!?!) and he so kindly replaced the for us, aligned the door better AND oiled it up for $300.
I can't say more good things. Thank you team.
- Approximate cost of services:
- $300.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thank you for your detailed review Krista! It was our pleasure to attend to your garage door needs. Kindest regards!