There are certain areas within this organization that are fantastic, the sales team, the receptionist and the guys out their completing the roof. However when there was a question on a issue of the work completed that I needed information on (whether they would fix it) it took over 3 times of follow up with the team over the course of a month for them only to say "But this is not something that comes free of cost". They could've simply put it's not within our scope of work or not covered under the warranty, we are willing to come out and fix it for a cost. Very unprofessional and the fact I had to chase them down for answer already left me feeling unhappy. And to think I had referred my neighbors to this company, let's hope they don't need anything fixed or had a question because you will be chasing an answer.
- Approximate cost of services:
- $8,400.00
- Company Response
Hello MaryAnn,
Thank you for taking the time to provide this feedback. I can assure you that after each inquiry you made, our Operations team did their best to connect with you and describe the nature of your question and provide you with assurance on that detail.
We do thank you for your insight and we are always striving to improve. Our team will work to communicate with clarity between additional charges and items that are not under warranty.We hope that aside from these items you are enjoying that new roof, and have a wonderful summer.
Thanks