Did not perform service and then kept charging after I cancelled
DO NOT HIRE THEM! This company is a joke. I hired them in November for snow removal and for 2 out of the 3 snowfalls, their team never came. The one time they did come, they came about 13 hours after it snowed. They promised notification emails and before/after photos, none of which were provided. When I inquired as to why my snow wasn't removed, they said their contractor just didn't do it. When I asked for a refund they initially declined until I insisted. I wasn't planning on leaving a bad review, and just letting it slide, however, after I cancelled the service mid December, and their customer service team confirmed the cancellation, they still CONTINUED TO BILL ME for January.
- Approximate cost of services:
- $200.00
- Company Response
Hi Esther, thank you for your feedback, we do take this very seriously and are actively working to improve our service. I do apologize that you were charged for January, I see that you were refunded as soon as the mistake was brought to our team’s attention. Please do not hesitate to reach out if you have any further comments or feedback for us!