CAUTION - DO NOT USE!
I hired Yardley for my parents snow removal for the 2021-2022 year, based on reviews and speaking with the Yardley representative. Yardley seemed like a company that cared and valued customer service.
Sadly, I was mistaken. I think some of the reviewers may have been manipulated by Yardley to ensure positive reviews. Service was questionable throughout the winter, however, my parents wanted to give this company the benefit of the doubt and continued to use their services. Due to carelessness the parging on the side of their home was damaged and I gave Yardley a 1*star review when an email was sent asking for feedback. It was at this time, I received multiple emails from Yardley stating customer service was top priority for them and the matter would be investigated. Later, I received a call from a staff member happily informing me they had completed their investigation and Yardley would pay to have the damaged parging fixed and if I was happy with that solution, could I please update my 1*star rating to something more favorable. This "offer" was made in December and it was agreed at that time, work was to be done in May/June 2022 as we waited for more agreeable weather. I sent an email recapping our conversation, however, no reply was given. Warning bells should have gone off but I was hopeful that Yardley was a reputable and honest company that I could trust...I guess I was the fool. Long story short, Yardley did not follow thru and has now completely ignored all communications. Please do not let Yardley's hollow sincerity lure you into using their services.
- Approximate cost of services:
- $1,200.00