Lack of communication and customer service from the initial purchase to the resolution attempts
I recently purchased a sofa from MJM and have faced multiple issues within just six months. Despite assurances from the salesperson, Sharda, that the sofa would be firmer than the showroom model, the foam has significantly collapsed. Additionally, despite requesting and being provided dimensions to ensure the sofa would fit through my doorway, it did not fit upon delivery. The delivery person, Leroy, mentioned that this misfit has happened with other customers and usually requires remanufacturinga fact not disclosed by Sharda at the time of purchase.
When addressing the foam issue, the store's response was to send a technician without the necessary information, leading to further delays. Moreover, the replacement foam provided after a month was dirty and cobwebbed, which is far from acceptable.
My experience highlights a lack of communication and customer service from the initial purchase to the resolution attempts. I had hoped for a straightforward purchase and efficient after-sales support, especially considering the investment in a quality sofa. Future customers should be wary of these service gaps and ensure they have all the necessary information and assurances in writing. I hope MJM takes this feedback to improve their customer service and product quality
- Approximate cost of services:
- $3,000.00