We noticed pharaoh ants sporadically in our new house we moved into about 2 months ago. About a week and a half ago we noticed quite a few coming and going in our kitchen and realized they had been making their way onto our kitchen counters (which are black granite, so it was impossible to see them there until we looked at the old caulking). We were heading to vancouver for a week and decided to contact a pest control company to come for when we returned (in the meantime we put Terro ant bait to sit while we were away). Found Gancy and his company on Homestar and the phenomenal reviews had me contacting him. Now I am HUGE on communication-- Gancy responded almost immediately, writing me back and forth and explaining what the situation would be. He came this morning (right on time-- and he confirmed with me the night before and earlier this morning of his expected arrival time) and explained what he was going to do (He is VERY considerate, which is nice to see from professionals). I wasn't there but I later texted him about his findings and what his thoughts were in terms of the severity of the issue. He reassured me it didn't seem serious and to contact him if we saw them again in a few weeks. Gancy seems extremely knowledgeable (he demonstrated this particularly when I asked him what he thought of baits, etc... he explained what could help and what would make the situation worse depending on the product and he was able to explain why... he educated me on the subject,, which made me feel more in control and confident). I feel fortunate to have found him and will absolutely call him (and recommend him) every time there is an issue (though I hope I won't need to!). He cares. He's experienced. He wants to bring you relief.