Move - One bedroom + den condo
Very prompt and pleasant to deal with. Responded to telephone calls and requests promptly. There was a delay in moving some of my belongings from my locker as they were forgotten in the move but they kept me informed as to when they would be delivering them and followed through. I didn't need them right away so I didn't mind too much. I wanted a large desk disassembled so I could store it away in my locker. They could not disassemble as they said the bolts/screws were stripped. My brother was able to disassemble it for me the next day without a problem. The final cost was $600 over the estimate. There were some challenges in moving into new building and some extra packing material required but surprised it was this much over the estimate.
- Approximate cost of services:
- $2,960.00
- Company Response
Hi Moira
We sincerely are sorry that you felt your move was just average. We definitely messed up and forgot about your locker. With the service elevator being broken at the original location and the main door being broken at your final destination, we definitely did do our best. Wishing you all of the best to you and your loved ones. With much gratitude for the entire high energy team.