Express Appliance Repair

Their technician came in to diagnose the problem, he spent 15 minutes in cleaning and defrosting the ice build up and said everything was fixed and it was all good.

In a week's time the ice build up started again and now we are back to square one.

Very much disappointed in this service, I spent $290 for nothing. Now I have to call somebody else and pay more to get my fridge repaired.

I rarely write reviews unless its exceptionally good or bad. Unfortunately this company falls under exceptionally bad category.

First repair of Blomberg washing machine went well. However, it failed after 2 days. Was diagnosed again (for free, which was nice, but considering it failed after 2 days, this should have been standard service) and was told another part was needed. Called every other day to follow up on the status of part ordering. The parts order kept getting pushed back few days here and there. On top of that the wrong part was ordered and or part was no longer manufactured. Seems like no one has a clue working there or the reason why the machine is not working. Was told that a service manager would call to follow up and explain "right away". Have been waiting for over 4+ days now. Regardless of the final outcome, this has been an absolute horrible experience. Waste of money, please stay away. I should have paid attention to the 10 AND 1 star reviews. Absolutely reflective of service, no consistency. Wish you luck if you go with them!

Technician spent approx 1 hour to diagnose and fix the dryer. Charged $180 for labour. And inflated the cost of the part needed.

The tech left a fridge magnet and suggested that I call for future repairs.

Will never use this company again!!!!!

Called at 9 am. Serviceman was here before lunch. Repair was made in a timely fashion. He was polite and appeared to have done a good job. I am totally satisfied.

Roman was great...came back the same day because “I was on his way home” instead of making me wait until Tuesday. $175 labor costly for 10 minutes though. Glad overall.

The technician was here for about 30 minutes and charged $265 for labour the part cost only $65
He was efficient but overpriced
I would not recommend this company I
Should have checked around

They were unable to repair/replace the control panel on my Whirlpool Washer over two week ago. The total cost they quoted was $600. I paid them an advance of $300 with the balance to be paid after the job was done. They failed and were to refund me $230 after deducting $70 for labour. Two weeks ago I called regarding the refund and was told that a cheque of $230 was mailed. Last week no cheques arrived so I called last night and was told that they would look into it and get back to me. No one called back. Today Sept. 25th I called them again at 2:30pm and was told by the girl there that she would let the Business Manager know and they would get back to me. It's now 9:11pm and no call. This company goes not keep to their word and are not truthful. I will never recommend them to anyone. The attached recipt proves my case. I want the Business Manager to call me as soon as possible.... no excuses

Repairing a washing machine gasket took over 4 hours. Unfortunately we now have a loud noise during the spin cycle so repair guy came back next day and all good. Be aware they charge an additional 3% for credit card use. Remember to ask for the $25 off coupon

Express Repair is an extremely poor example of commitment to customer service and good business practices. After replacing the starter motor in our refrigerator, at a cost of almost $500, the machine stopped working completely. They did NOT advise the replaced part may not be the issue.as we would never have proceeded with the installation at that price for a 10+ year-old fridge. Express Repair retuned the next day only to advise that now their diagnostic showed that the compressor was done and a replacement would cost $800+. We declined this install and asked for a refund on the previous installation and asked for a refund. Alex advised we would need to speak with his "supervisor", IGOR. After two telephone calls IGOR has not contacted us. Interestingly, when a separate repair company took a look at the fridge, they advised the starter motor was.....MISSING. Seems we paid $500 to either install a dud or to not install anything from the get-go. Disputes launched with our credit card company and the Better Business Bureau. More to come. Steer clear, folks. Tried to grade zero starts, but you can't.....

Tech showed up late. Did not diagnose the problem as advertised but fixed it instead and gave me an inflated price. The part he put in was 50 on parrsselect.com he asked 180 for it plus 180 labor. Told him this was ridiculous and ended up paying 280.

Thought this company would be a cheaper alternative than the manufacturer Bocsh as they would charge 130 for the labor. This place ended up being more expansive with way worse service. Next time going with manufacturer .technician.