Express Appliance Repair

How is this business still operationg? The most over priced unreliable people I have ever had the mistortune to deal with. Technician never shows up when scheduled and you have to chase them to get another appointment. The Technician's name is Gabrielle and I actually don't think he knows what he is doing. No management ever to be found and the owner, Igor Popov should be ashamed of himself charging these prices for sheer incompetency.