Express Appliance Repair

DO NOT CALL THIS PLACE EVER!! make sure you read all these reviews seems like there is a pattern with tecs that dont know what they are doing and gouging on prices. GO TO THE BBB site to share your experience.
I called to have the tec look at my fridge because it wasnt super cold. He unplugged it to let it defrost then he wen to his car. Spent about 15 mins in there. Then came back with a manual and spend over an HOUR reading it and not doing anything for the whole hour. Then tells me its just the thermostat. I know he took advantage of me because im a female. He said oh its going to cost 450 please tax to install it. So i was debating and said i think its better that i buy a new fridge and hes like no fridges are way to expensive its its work it just fixing this one. So i say yes to it thinking that this would be a long job. And he puts the defrost thermostate in and it took him 20 mins to install. He also didnt tell me he took my part back. Probably hiding the fact it was a $16.99 part. so i call michelle and she tells me her tecs are professional and know what they are doing and i told her he sat there and read this manual for over an hour and she told me"no he didnt" and i was like how the heck would you know you were not there. so basically acted like i was making it up, even though i told her to look at other reviews to see similiar experiences with tecs sitting reading manuals for over an hour. She didnt seem to give a crap. Even the customer service is 0 stars. A normal basic 45day warranty Defrost thermostat $100! they made sure to cover their tracks cause they put no model number and took my old one. After paying for his education learning over an hour to install a thermostate they charge me almost $450. I could of went on you tube to install it myself. It was like 2 wires. I should of read the google reviews and BBB before i called and asked my husband to be present there so i wouldnt of got taken advantage of so dont make my mistake DO NOT GO HERE!!