Express Appliance Repair

DO NOT USE EXPRESS APPLIANCE REPAIR! WORST APPLIANCE REPAIR IN TORONTO!

We just moved into our first home and the Miele dishwasher was showing an F12 error code. Looking online told us this was a drainage issue, and as it was the first few days of us moving in and there is a time pressure to get things reported and fixed as part of the closing process, we booked a repair with Express Appliance Repair.

The repairman turned up (Igor I believe his name was?) had a look at the machine and said "give me a few minutes" so I went back upstairs. He called for me and I went back down and he said something about he's going to try and fix it now and if he can't he'll have to order a part in, but that it will be $310 to do the repair. Assuming that there was something actually wrong with the machine, we agreed and he said once again, give me a few minutes so we went upstairs.

Not three minutes later he calls and says all done. Sure enough, we come down and the machine is working. We tried to ask what was wrong with the machine but he was very vague and didn't want to tell us. We paid the very high fee including a 2.4% credit card surcharge (just on a Visa, not even AMEX) and he left.

That evening, the old owner came by to walk us through the property and we told him about the dishwasher and he said they had turned off the water supply to the dishwasher while the house was vacant and that all the repairman had done was turn the water back on.

Any decent repair person would have owned up to that being the problem and would have told us he didn't actually repair anything and should have charged us just the call out fee. Realising this overcharge, we spent 45 minutes on the phone being passed around from person to person with Express Appliance Repair until finally getting through to the infamous Michelle, who you can see is the person who responds to some of the other complaints on Google. After much back and forth, she finally agreed to refund us the $99 service fee and as we didn't think we could get any more out of them we agreed.

A week went by and NO REFUND. This company is a complete sham, is based out of Florida so you know what kind of people they are.

DO NOT USE. WORST APPLIANCE REPAIR IN TORONTO.