Barcelona Home Appliances

I bought an electric range from your branch in Kill st on 22 sep,I paid the price and delivery price,they promised deliver it in 48 hours,one night they called me tomorrow morning between 7-8 be at home we will bring it ,we were out of home that night we asked for next day but now after 10 days ,we called but the guy said ok we will bring Thursday at 6 am!
And I didn’t,t accept and she didn’t,t answered me and blocked me!
How I can do?we don,t have range and need it urgent,who can help us?

Salesperson called me to say they have a brand new dishwasher and do I want to come see it; we went and bought the unit, only to have it leaking the same day, after installation. I called them back and told them this is not brand new and it's leaking, and did not want to deal with repairs from the very first day, that I was coming to return it and want my refund. He said ok, but when I went back to the store, he said they don't do refunds and he can only give me a store credit - I don't trust them or their appliances and don't want the headaches and wasted time. Be aware of Barcelona Appliances, they only have junky used appliances.

Needed a fridge in the interim of a house demo. This place is lovely when making a sale but what you see is not what you get. The fridge either froze the fruits and vegetables or was too warm for the dairy. While they claim they have 1-year guarantee, they will not honour it; they have a multitude of phone numbers that they ask you to use to text/leave messages, but are not returned. If you should get a person live, they give you the runaround. They will also provide a service call time and not show up. They are so willing to offer you anything for the sale, but the goods delivered are not the same. Such a fiasco for a cheap fridge. I would not wish them upon anyone - heed this warning, buy somewhere else!

I recently purchased a regular-sized washer and dryer set from Barcelona's Geary Avenue outlet. The salesperson was forthright, if not exactly forthcoming, and assured me when I paid for delivery that installation would include all necessary parts. Barcelona deals in used, reconditioned appliances, so I was prepared to take my chances with the machines (Maytags). However, the delivery left much to be desired.
First of all, the crew was over four hours late. I'd taken a half-day off work to meet them for the 3-5 p.m. delivery window; they did not arrive until 8, finishing at 9 p.m. A six-hour wait for a one-hour delivery. They removed the old W&D, and moved the new ones in, leaving briskly after assuring me the machines were installed. Well, the dryer was plugged in, but not connected to the hot air conduit. I had to replace the dryer air hose to complete the installation. The washer was hooked up with new hoses, but upon examination they leaked--a drip with the dryer off, a spray with it on. I had to discard the cheap hoses Barcelona's guys used, and replace the washer hoses with better quality ones from Home Depot--which do not leak. So, it was a couple of days after delivery before I could finally run the washer and dryer to make sure they work as promised. So far they work fine. But for anyone considering Barcelona, don't expect too much from their cut-rate delivery.

Well, all I can say is don't be lured in by the cheap prices. We spent $2000 on a washer/dryer (non-matching), a stove, and a fridge. Problems started initially with the sales rep Bruna - she said they could deliver to our cottage for $150. I decided to borrow a trailer and take them myself - big mistake. The cottage is in Niagara, and I started with the fridge and stove first trip.

Now, before we bought - Sam promised he would be gathering all the missing pieces to the fridge (bottom cover, shelf support, inside drawer, shelf glass) and we could get them with the next load of the washer and dryer. To date BTW- we are still missing the support, and bottom cover.

I loaded the fridge and stove, set them up, and we immediately noticed the oven would not heat up past 150. It was stuck forever on pre-heating. I called and spoke to Sam, and he of course said that we could return it, and either pick another one, OR he could fix this one as it has a year warranty. My wife really liked the condition of this one, so we opted to have it fixed. In the meantime, I returned it to him, and picked up the washer/dryer.

He provided us with the glass shelf, and a drawer for the fridge, still no bottom cover, and no shelf support. Fast forward one week, the stove is ready to be picked up. I asked if they could deliver it this time, as going back and forth was more work than I thought with a trailer. They said sure - no problem - for $250. I said wha??! When we were shopping, Bruna said $150 delivery for all 4 pieces!? There was much back and forth, but they would not budge. I kept being told - "$250 for delivery sir!"

I was annoyed, but it was on me for not taking delivery in the first place. I just didn't like the 2 prices for delivery before and after payment was made.

So I went at 8:30pm and picked up the stove. They had another girl there who helped me load it up on the trailer. It was dark outside, and I was tired, but we loaded it up, and I took it to the cottage that weekend.

Next morning - when the sun was out, and I was unloading it, I got a SURPRISE! It was the same model, but not the original stove. It was filthy inside, all the racks were brown, the stove top had crusty stains on it - it was a disaster. I couldn't tell in the dark the night before. Lucky I had a pic of the original serial number sticker, as I wanted to lookup the manual, and compared it. Yup - wrong stove. The reason my wife wanted ours fixed, is it was VERY clean, the racks were all new and shiny silver, and it included a "split" rack for cooking tall items. Not in this stove, and like I said - DIRTY.

I got on the phone, and got the run-around from them. No one answering calls, or texts to any of their numbers, it was clear they were avoiding me. I then called from my spouses cell phone, and surprise, they answered. So I explained to Sam they gave me the wrong stove. Long story short - the answer? Bring it back, and you can have yours. I asked if they could come get it - as clearly this is all on them. First of all - the appliances are stickered with TESTED, and clearly - they are not. Strike one. Secondly - THEY gave me the wrong stove! But - again - as I didn't pay for delivery, they were not going to pick it up. I pleaded with them - again explaining that originally delivery was offered to me for 150, and I would pay that now. But no way, shape, or form - were they going to budge for less than $250 - because apparently, I made too good of a deal on the appliances, getting them 4 for $2000. What!!??!!?

So back I loaded it, and took it home. They agreed to come to my house in Toronto, but not the cottage. Fine. Arranged a time, and they brought my original stove. They had 2 guys bring it on the back of a pickup with a couple of other pieces they were delivering. Nothing covered or protected, the appliances were all rubbing against each other on the back of this thing. As they unloaded my stove, I told them its all scratched from riding beside this freezer?! Showed them were it was touching before they even unloaded it. Ofcourse - their English is not so good (understatement). Then, they get it off the pickup, and the side panels are all unscrewed, and falling off. The stove was literally falling apart on the sidewalk! I was not happy, and ofcourse no one was answering my calls back at the store. (surprise, surprise). The kicker? All the new shiny racks inside the stove - were GONE. Replaces with crusty old and rotten racks. I had enough - I asked one of the guys to call Sam right now, and then hand the phone to me. Little do these clowns know - I speak Spanish. They have a quick chat - and buddy tells Sam that I am very upset. No guff. I get Sam on the line - and I say - the stove is falling apart - its missing screws on the side panels, and its in pieces, plus - all the racks are gone from the inside! I was calm, and professional, but firm. Well, Mr Sam starts YELLING at me that its a used stove, and the racks are used, and if I don't want it - I can keep the other one, and he was basically blowing me off, and he hung up! So the 2 guys start cannibalising the other stove, to put this one together. I was fed up. They left. And I took the stove back to the cottage myself.

Turned it on the next day - and low and behold - oven heats up, but gets an F9 error code - "Oven too hot" msg.

I'm done with them. I will warn anyone and everyone who asks about this place. I will take out a full internet site, and setup google search optimization, so that anyone googling them, will see a link to my site. I'll call it WWW.BEWARE-BARCELONA-APPLIANCES.COM. I don't care the cost. What they are doing, how they treat people is shameful.

I'm done with them. I can't express enough how fast you should be avoiding this place. The service is ABYSMAL, the are RUDE, and they just don't care.

UPDATE
I opened a case with the Better Business Bureau. This got thier attention. Below are the log details frm the case:

10/18/2018 More info received from the consumer
Received a call from Yury Riguero 11:42am october 18, 2018 - asking about the stove. I started to explain the situation, and current status of the stove, when she heard I was dealing with Sam, she interrupted me to say she will ask Sam for more details, and ended the call.

1 minute later Sam texted me asking if the stove was working ok. I replied "No". I also reminded him the last time we spoke, he yelled and hung up on me. Hasn't texted back

10/18/2018 More info received from the consumer
Someone has texted saying they can send someone to my cottage to replace the stove with another one - for $199. OR we can repair this one if I bring it back to the factory. No mention of the missing fridge parts. Clearly they haven't read my complaint.

10/18/2018 More info received from the consumer
Now Sam is harassing me asking to pay 200 to schedule someone to pickup and replace the stove. I asked him twice to stop texting me unless he wants to solve the problem. He continues to harass me, saying he needs to finalise the schedule for next week ASAP. I warned him to cease texting me, else I will act, and he should govern himself accordingly.

10/18/2018 More info received from the consumer
Now, they are still texting and insisting on 200. They said they will be in the area of my cottage on Monday doing other deliveries - but still want 200 more dollars! Even though they are in the neighbourhood, and can make things right, they are still trying to extort 200 more dollars from me! They do not answer any of my questions regarding missing parts, and are still harassing me for more money. I've sent them my final warring that if they continue to harass me, I will call the authorities. The only communication I expect are someone coming to fix the stove, and deliver my parts so I can use my fridge.

Before you buy please clarify the return policy. They missed the delivery date. After 2 days of calling I got a hold of someone named "sammy" who screamed at me . Tried endlessly to contacted the sales rep to ask for refund because they never delivered the appliance. They would only give me store credit. Now taking them to deputes with Visa. Nerea was the sales rep who was of no help.
I want to make it very clear neither their website or the conversation I had with the sales rep over the phone or via text had any mention of return policies

I won't recommend this place they said
1 year warranty you call next day to fix something it won't happen don't waste your time .read review before you go . Don't pay until delivery come .ripp off

Used these guys in the past and was happy with their -appliances for a rental property.

Just used them again and they had good selection and were helpful.

Delivery of a stove was helpful because they also took away the old stove.

Would recommend them for sure.

The used, refurbished and clean 24" freestanding, electric range I've purchased is an older model but in a good, working condition. It was bought and picked up from Keel location on January 19, 2018. This stove replaced an old, rental apartment range that could not be fixed anymore. So far, after two months, my tenant has no complaints and I think it was a good purchase. I was aware the unit was not new but it seemed well restored. It would be helpful for me to power up the appliance and test the burners and oven in the store. This was not available at the time. I don't expect any issues with my purchase but I like very much the 12 months warranty. This is a nice gesture from the store. Thank you Barcelona Appliances I will be back!

I bought a stacked washer and dryer from this store, when I calked the store for back service, one staff came back the next day, very professional and helpful, I am very satisfied with this store, I will come back for sure.