I called GTA appliance repair, the repair was done by Tony who also goes by Tareq (I figured this out after the 3rd call) who owns his own business of GTA Heating and Service, but the invoice is from Pro Choice Appliance. We spent $436 and 22 days trying to get a bellows replacement on a front loading washer. Today I fixed it myself as the above mentioned people/person couldn't find it in them to provide a decent service.
The initial install was done incorrectly and leaked. No problem. We had paid for the repair and their websites talk about their stellar customer service so called them back and informed them. We arranged 3 different times for Tony who never called or showed up and when finally contacted was ignorant in his responses as to why I refused to reschedule a 4th time. (I was ignorant back as Tony would agree.)
Mike, the manager, made initial attempts to explain his overpriced repair (Tony told me it would have been cheaper if I called him directly) and to get a different repair technician back out to fix the problem. I did not get a reply beyond "I am working on it" given about a week ago. I am on a first name basis with their receptionist who was always pleasant and apologetic. Seriously though, if you don't have great service, your customer service should be exemplary. These persons/companies do not!
So I fixed the machine with a hex key, a screwdriver, a 1/4 inch nut driver and a youtube video. I called Mike today and left a message to ask for the cost of the repair back. Anyone think I will ever hear back?
- Company Response
Thank you for bringing this situation to our attention. First and foremost, I would like to apologize for any inconvenience we may have caused you, as well as any miscommunication from our technician that has led to your distrust in our company. We screen our service technicians to make sure they are highly trained and qualified; I am discouraged to hear of your negative experience. Above all else, providing excellent customer service is our main goal and it is unfortunate you were not treated the way you deserve as a customer. We treat every negative experience very seriously, and have since taken measures and addressed the situation with Tony. He is no longer working with our company. Once again, our sincere apologies, and we hope we can gain your trust if we are given the opportunity.
Customer Relations Manager