Imperial Stone And Design

Interlocking Stone
Milton ON L9T
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HomeStars  >  Interlocking Stone in Milton  >  Imperial Stone And Design  >  I guess it was a little small so they didn't care...
James  in Milton
James in Milton
1 review Milton, ON
3/10

I guess it was a little small so they didn't care...

Let me say most workers were excellent, especially the one doing the stairs. The owners - I'm not sure about. They got their fingers crossed and in a rush to complete the job, I paid the price. I admit in a moment of frustration I raised my voice, but I was surprised when they raised their's even louder. After this I calmed down because I was afraid the job wouldn't be done. I'm handicapped and the one thing I asked for beyond anything else was not done. I have included pictures of the mistakes because its easier for me than typing.

Approximate cost of services:
$6,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Good afternoon James ( Peter ),
I apologize for your experience and have no issue resolving any issues you may have ( which has not been brought to our attention until now ).

I do apologize personally for raising my voice back after being yelled at not to cut any stones to meet the required measurements ( which is required in any project).

I did offer an alternative off making the walkway 2 inches smaller to avoid any cutting which you did not want . On top of that I still subtracted $300 from your balance .

Those pics you put up are a repair in the backyard we did with your old material