Very impressive landscape renovation of front and back
This is an overdue review for John and his company. We had them renovate both our backyard and front of the house in late summer 2018.
John was very accommodating and had very good ideas which he totally delivered on. The front asphalt driveway and front entrance way and steps were replaced with Rialto Villanova pavers and dark grey granite steps and granite pavers for the front door area and darker pavers for borders as contrast. The back was replaced with the same color Rialto 50 pavers. New lawn was then laid at the front and back and they coordinated working with our sprinkler company to install a new sprinkler system.
They were incredibly efficient, professional, punctual, and communication was excellent. They had an excellent crew and all the big equipment to get it done. They removed trees we requested which we replaced with our regular landscaper after.
The final product was amazing and they really levelled out everything well, and delivered in all respects.
What has been most impressive is their after sales. They provided a 5 year warranty on their work and we had them out for minor repairs of some of the pavers moving or mortar needing replacement in both 2020 and just recently now in 2022 following the movement from settling and extreme weather changes. John respond quickly both times and we were on their warranty repairs list soon after, and on both occasions had knowledgeable and experienced workers come out within a week. There was no haggling, questions and completed the repairs to satisfaction in as long as it took to repair and went above and beyond at absolutely n/c. The repair workers left their direct number in case we needed to get hold of them for any reason after again.
It is extremely rare to get this level of service and truly follow up on a warranty provided, even more so post Covid when it seems that service often comes at high price and then too busy to really do good work or bother to follow up. This was not the case with AHS.
We couldnt be happier that we chose John and AHS.
- Approximate cost of services:
- $45,000.00
- Company Response
Thank you very much for kind review on John and Action Home Services. We are pleased to hear that you are satisfied with the front asphalt driveway, front entrance and steps replacement and back yard lawn renovation, tree remover and new sprinkler system work that AHS have provided. We are also happy to hear your positive feedback about our 5 year warranty and our after sales services. We hope to work with you in the future!