We hired Guytano to complete a bathroom renovation due to mould. After falling prey to his sales-pitch and promises to include “free shower floor tile”, we hired him to complete the job. He was quick to include promises for daily work to be completed and for trades to be on-site by 8:30am each day until the job was done. We paid him his deposit (which he eagerly came to my house to pick up) and quickly learned we made a horrible mistake.
After delays to start the job (which we understand can happen in trades), I waited at home until 8:40am on the confirmed start date. We called him and he had multiple excuses and was rude on the phone, and when we started questioning if a crew was actually going to show up, he starting a coughing fit stating he was sick. He then promised a demolition crew would show up that same day. The crew did come at 5:40pm and were very surprised by the size of the job and were at my house until nearly 10pm! When I asked the crew when Guytano had called them to attend to my home, the crew said they had just been called that day. In other words, Guytano had not planned to send anyone to my home!
Guytano had promised (as per our contract and phone conversations) that the next crew (plumbing) would come the next day. We did communicate with Guytano and he promised a plumbing crew would come to our home on a Saturday and no one showed up. We attempted to contact Guytano - but no response.
It has now been nearly 2 weeks and we have been left with a demolished bathroom and a financial loss. We kindly asked Guytano via text to reimburse our deposit as he has clearly defaulted on his agreement and contract with us. There has not been a response.
He is very savvy and quick to share personal problems to make you feel bad for him. This is all part of the act and method to con you. We would have been okay if Guytano had the dignity and respect to give us our money back.
In my opinion this is theft and fraudulent behavior.
I strongly discourage anyone from trusting him and DO NOT HIRE him!!! You will be at a loss.
- Company Response
this review is complete false and untrue anybody who would like the see emails and texts you're more than welcome to ask me and I will show you proof of anything but to our real customers we appreciate your loyalty and to our new customers we thank you