Sergey from GTA Wiring mounted my 55" tv Nov 24, 2019. Since then, I've been having intermittent cable reception issues. Two Rogers technicians have confirmed that they need to access the cable wiring but the TV mount was installed ON TOP of the wall plate so they cannot access it.
I contacted Sergey (Jan 12th) to see if he could move the TV mount and provided pictures (below) to show that it was installed (incorrectly) on top of the wall plate. The only response I received from him was 'Mount has nothing to do with internet' and then subsequently received a message that 'You did not hire Gta Wiring' on the Homestars platform.
I can only assume he is stating that I did not hire him and yet, I have a full message thread that states he came to mount the TV on Nov 24th. In my opinion, he should stand by his work and even if it's months later, he should accept ownership of the fact that he should not have installed the TV mount on top of the cable wall plate and do what's necessary to rectify the issues. Now, I will need to hire someone else to fix the work he did.
- Company Response
Wall mount bracket installed by GTA Wiring has nothing to do with your poor rogers internet reception. The bracket installed into the stud close to rogers cable plate, but not on top of it. Your rogers jack is fully accessible. Wall mount decorative top plastic cover is easily removable by hand if you need more clearance to access rogers jack.
Since you unreasonable and dishonestly rated us 0 stars out of 10 (really? Half year ago you were smiling and shaking my hand saying thanks for good service), GTA WIRING in return wants to warn other contractors not to deal with so called "dissatisfied customer"