Gravity Electrical Solutions

Over the last several years, I used Gravity to handle small projects in the $500-$1000 range. I had them run some data cable, fix and install some lighting fixtures, and relocate gang boxes.

My experiences with Gravity have generally been good. They were usually easy to get a hold of, showed up quick, worked quickly, and as far as I can tell, did good work.

Recently however, I had a minor dispute with a materials charge. I was charged for a full 16 foot roll of LED light strip, even though I needed only 2 feet. This is fine, they don't keep this inventory on hand, however Gravity did not leave the remainder of the roll with me.

I tried to work it out with the electrician, who couldn't get a hold of anyone at the office, told me someone would get back to me, and then left my premises. The next message I got from Gravity was a late payment notice the next week. It was difficult to get Gravity to respond to my messages disputing the charge, and when they did it didn't seem as if they had even read them, telling me to refer to the quoted amount.

I just don't think it's right that I pay for materials that I don't keep, and that someone else gets to use.

Ultimately I paid the difference and moved on because the back and forth with their customer service team wasn't worth the $50. It would be a different story if it was $500 though.

I don't think I'll use them again because it seems as if their customer service and attention to detail has deteriorated. Plus, I shouldn't have to fight to get what is itemized on my invoice.

Maybe they'll honor the $10 rebate that they offered on my invoice for this review.