Although Zoran and Mirko were friendly enough they didn't want to take any accountability for the error in the manufacture of one of my main windows. I made the original order in April 2021. The initial install was for the end of July. When they came with the windows, 6 were missing. They quickly blamed the manufacturer (Vinyl Pro) for the error. Was it not the responsibility of Renova to ensure that the work order was accurate?
I waited until the end of September for the remaining windows to be installed. At that time, I noticed that the large front window was made with white inserts instead of brown. I confirmed with Renova that the work order did specify brown. Again, they blamed Vinyl Pro for the error. The installer did not want to take the window back to Vinyl Pro and insisted on installing it. Renova then indicated that any additional would be fulfilled by Vinyl Pro. Seems odd to me, but what could I do? So I followed their recommendations and waited for someone from Vinyl Pro to contact me.
I've been in contact with Renova and Vinyl Pro for many months and all I get are excuses from everyone. I paid tens of thousands of dollars to replace all the windows in my home and that front window is one of the main feature windows of my home. I simply want what I paid for.
June 10 - the service technician from Vinyl Pro finally installed the replacement window insert today.
- Approximate cost of services:
- $23,000.00