Junk Hero

Worst company I've ever dealt with. Similar to the previous review - they showed up late (but didn't call to say they were going to be late). Then picked up the bin a day late - again, with no communication about timing. Both delays led to my paying people hundreds of dollars to stand around and wait for JH's to show up.

Then they had the audacity to send me an invoice almost a MONTH after taking the bin away, saying that the bin was overweight. How do I even know that's my bin and contents after a month of sitting around somewhere. Nope.

The "owner"/manager is the WORST person I've dealt with. She's a lair and totally unprofessional.

Avoid at all costs!

The crew (showed up on time) as scheduled. They called me when they arrived to get explanation for what was required. I told them what was needed. I asked for a rough number (how much would this cost), they said that the office would let me know. I instructed them to do the work. During the removals, I was monitoring them via survellaince camera's, they were not prepared. I specifically told the dispatcher who booked the job to make sure they had dolley with them and I moved things out of the way for them. They did not come prepared with a dolley and walked back and forth wasting time and my money. Anyway, this job would have taken them no more than 30 minutes if they had dolleys. Rather, they spent just short of 1.5 hours and filled up less than a 1/4 of the bin. The cost for this small amount of removal was way too high. Especially since they did not quote me ahead of time like promissed. Anyway, I paid it and promissed the dispatcher that he would get a negative review.

Heroes we’re price competitive and arrived at the beginning of their window. No surprises.
The movers were polite and as fast as possible.
Ideal for collection from from buildings that
Have limits on elevator bookings such as retirement homes.

From beginning to end Andrew and his assistant were a pleasure to work with. This wasn't an easy job and care was required to get around items not being cleared without damaging anything.
We would definitely use Junk Hero again!

Absolutely terrible service!!! Damaged my elderly mom’s driveway with there bin, driver pulled bin without lifting or using the rollers in 39.6 degree temperature. Called right away, and talked to Nash, was told it was not there responsibility, many emails not responded too, and phone calls only to be told that someone would come and look at it, never showed up, no phone call or email, my sister waited all day for them. Not professional, not helpful and definitely do not use this company. Very disappointed in this company.

This company is great! Very polite staff I enjoyed this service from the start. They showed up on time and took lots of junk for a very affordable price. The trucks they use are actually huge I could believe it.

Good job guys
Highly recommend!!!!!!

They don’t know the first thing about customer service and their lack of empathy is appalling, especially when they know they didn’t live up to their end of the deal.
June 13 Made reservation for 7 day rental/5 yard bin. They took all the details, including CC #. It was agreed the bin would be delivered June 15th 6pm as I had requested.
June 15th 6pm, no bin. When I called they told me the bin they intended to give me wasn’t coming back that night but they would deliver the next morning at 8am. I told the lady as long as it was there by 10am it would be fine because the crew I hired (4 men @ $15/hour) were showing up at 10am. She said no problem, it would be there at 8am.
June 16th 8am, no bin. I called & told them the bin had not been delivered. I reminded her again that I was paying 4 men $15/hour starting at 10am and she said not to worry, it would definitely be there before 10am.
June 16th 10am, no bin. My crew was there waiting (costing me $$$). I called several times, finally got thru at 11:04am. (I’m pretty upset because they’ve already broken 3 delivery promises and I’m also out of pocket $60.00 as my crew has been there for 1 hour.) As I’m talking with the lady, the delivery truck shows up with the bin at 11:10am. I asked the lady what they were going to do to compensate me for their broken delivery promises and she came up with some ridiculous story about how the price I’m getting for the bin ($250.00 + tax) is already a discounted price. This is a bunch of crap! This rate is available to EVERYONE. It’s the published rate on their website (picture attached).
I told her that I expected to be compensated for the out of pocket expense of having my crew sitting around for 1 hour waiting for them to deliver. She just flat out said no. The driver handed me the invoice with the credit card approval slip that showed they already put thru the charge on my credit card in the amount of $282.50
I blurted out (big mistake!) that I was going to call my CC company to dispute a portion of the charge because I didn’t feel it was right for JUNK HERO to treat their customers this way. The customer should not be out of pocket due to their negligence especially since they knew all along that I was paying 4 men to help me with this job.
The lady said that since I “threatened” to do a charge back, she would have the driver come back and get the bin and she would issue me a refund. I said no I need the bin & I hung up on her. My crew started moving the dirt into the bin. The driver didn’t come back to get the bin.
Here comes the fun part…all the texts back and forth with Junk Hero when I told them the bin was ready to be picked up (2 days before the 7 day rental was up). Up until this point, my dealings with Junk Hero were verbal. I had a hunch that the final dealings with them would not go smoothly so I decided to start communicating with them via text so I would have a record of everything that was said. (I wish there wasn’t a limit to the amount I can post here because I really wanted to add the pages and pages of text messages)
They finally came to pick up the bin July 3rd at 7pm. I signed a credit card authorization form, which is kind of pointless and I’m not sure why they wanted that because they’ve already charged my CC and they’ve already received full payment from my CC company.
I also find it amusing that they had the audacity to tell me there would be a $30 per day late charge for days over the 7 day rental period. The bin was ready to be picked up on the 5th day of the 7 day rental. They were the ones refusing to come and pick it up and they’re going to charge me $30/day??? I smell something fishy!
This company really rubbed me the wrong way. It has nothing to do about the money, it’s only $60.00. It has EVERYTHING to do with INTEGRITY which they know NOTHING about. It’s about how companies such as Junk Hero take advantage of their customers, total disregard for their customers’ timelines, not taking ownership of their mistakes, not once being apologetic for breaking (3 times) their promises, and unfortunately, as you can see from my experience, they just get away with it – moving on to the next unsuspecting customer.

This was for a pickup at a Corporate office in downtown Toronto. They were prompt, efficient and wonderful to work with. I placed the request the day before and they showed up on time, and were reasonably priced. I would absolutely use their services and recommend them in future.

We are preparing our townhouse for sale. We called on Tuesday to have these items removed asap, and Junk Hero came on Thursday. They were on time, and phoned 30 minutes before arrival to alert us that they were en route. They were exceedingly careful, competent and efficient. Work was accomplished without the need to move pictures of other items along stairs. They made absolutely no marks on walls or floors, and personnel were very pleasant. We would gladly recommend them to anyone. Sharon (Toronto)