Dirt Dragger Ltd.

Formerly Ideal Interior Care Ltd.
Carpet & Rug Cleaning & Repairing
Toronto ON M3C 1A1
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96%

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Reviews by rating (past 12 months)
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Best of 2020 winner 2 timesBest of 2020winner 2 times

Reviews for Dirt Dragger Ltd.

Average customer rating:
9.9 10 (94 reviews)

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Discerning C.
Discerning C.
9 reviews Toronto, ON
0/10

Dishonest Owner who provides poor service

When I called Mohammad to clean our carpets, I clearly told him we had a brownout issue the last time our carpets were cleaned. It was nothing the previous company did wrong but rather a problem with our carpet fibers/underpad. Well, when Mohammad cleaned our carpets, he ended up with the same brownout issue on our stairs. He did come back to try to fix it, but constantly blamed the brownout problem on the previous company, which I found annoying. He should have altered his cleaning method given that I had warned him about the brownout issue. In the end, Mohammad had to return 3 times to resolve the brownout. But the reason I won't ever hire him again or recommend him to anyone is his dishonesty. He tried to sell me a used Dyson vacuum. I tried it, liked it and said I would buy it but asked him for the attachments. He took the vacuum and said he would return it when he found the attachments. He promised not to sell the vacuum to anyone else in the meantime. A week later, when I asked him if he had found the attachments, he said no. I said I would buy the vacuum anyway. Then, he says it's no longer available and he has moved to Windsor! If he changed his mind about selling the vacuum or, more likely, got a better price for it, have the decency to tell me the truth. From the recent reviews on here, he's still operating his business in Toronto so he must still be here. Don't trust this guy!

0 of 1 people found this review helpful.
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Company Response

Dear(customer's name),
Thank you for your feedback. We are happy that we were able to help resolve the issue of the brownout in your carpet.
It was a tough stain for sure but our commitment to quality and doing our job right made this possible.

Also Vacuum was sold without the attachment, you said the vacuum was not worth buying without the attachment , that's the reason we sold it.
We would really like to sold to our customer as we use it for 10 time and selling 600+tax vacuum for 275

Also we have one location open in Windsor too you can check online ( we don't need to lie about it )

We are glade that Mohamad was able to resolve the issue. Always trying to improve the quality of service and your experience with our company.

We appreciate your business

Thank you.

Neil in Toronto
Neil in Toronto
0 reviews Toronto, ON
10/10

Rug cleaning

I found this company on Facebook Marketplace. The company was highly recommended by people in my area of West Rouge. From start to finish I was very impressed with the service. Muhammed is a true professional and is very knowledgeable about carpet and rug material. He even cleaned a wool persian rug and it came out beautifully.
Once an appointment is made you recieve a text message confirming your time with a 2 hour window. Upon arrival he respects Covid19 and wears a full face shield. He explained that the chemical he uses are pet and kid friendly and are said to be very safe.
Even though the deal was for two 8×11 rugs I had another one done with no issue. Muhammad was respectful and efficient.
I highly recommend this company and will definitely be using their services again.

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Company Response

Always willing to help local community
It's our honour to serve your community, we appreciate your business !
Thank you.

Azhar in Toronto
Azhar in Toronto
1 review Oakville, ON
10/10

Full House Carpet Cleaning job

Mohammed was a great person to deal with. Took time to explain everything and did a very through cleaning job. Impressed with the service, the time it took. Will definitely a recurring customer for Mohammed!

Took out stains I thought would never come out (and other carpet cleaning companies)

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Company Response

We appreciate your business
Thank you.

RealtorMike
RealtorMike
1 review Toronto, ON
10/10

Carpet Cleaning 10/10

Fast, efficient, honest, reasonable price, great communication, and easy to work with -- all words I would use to describe working with this company. Will recommend and definitely use again.

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Company Response

We appreciate your business
Thank you.

Rose S. in Toronto
Rose S. in Toronto
4 reviews Toronto, ON
10/10

Carpet Cleaning

Mohamad responded quickly to my initial inquiry through HomeStars, & he was able to give me an accurate quote from my description of the areas to be cleaned. He arrived on schedule, did the work efficiently & thoroughly, & he was courteous, professional & friendly. I highly recommend this company.

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Company Response

We appreciate your business
Thank you.

Richmond Hil Mama
Richmond Hil Mama
0 reviews Richmond Hill, ON
10/10

Carpet Cleaning

A true pleasure to have carpet cleaning done Mohammed and Associate.
On time and very proffesional . Cleaned my area rugs and basement carpet .
If you are looking for someone reliable and professional Mohammed is your man .

Thank you again for a fabulous job you did today.
Cindy Bagel

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Company Response

Appreciate your business !
Thank you.

David
David
3 reviews Toronto, ON
10/10

Carpet and stair cleaning

Dirt Dragger did a great job cleaning our carpet. They took the time to explain their entire procedure before we booked them. They cleanup up our 2nd floor bedrooms, basement and 2 flights of stairs. They did multiple passes in the dirtiest sections to make sure that they removed as much dirt as possible. There was a big difference once they were done with the cleaning. I would gladly hire them again.

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Company Response

Thank you for your business and a great review
Always looking to improve.

Kristi
Kristi
0 reviews Aurora, ON
10/10

Quality job for a Great Price

Excellent and prompt communication with a very fair price . Arrived on time and did a thorough job; treating our hone like it was their own. The best part, the job was not just a job to this company but a paaaion!!! Extremely knowledgeable, explained all that was completed and made sure we were satisfied. Would recommend Dirt Dragger to anyone with no reservations whatsoever!

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Company Response

We appreciate your business !
Thank you.

Private User
Private User
Private User reviews Mississauga, ON
10/10

Very friendly and knowledgeable

Very punctual and professional. Explained how he will work and got rid of major stains. The cleaning process is a bit noisy and we did our office work from the patio. He loves everything to do with normal to expensive carpets and you can see the passion in his eyes. In short he did a good job.

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Company Response

We appreciate your business !
Thank you.

Simin in Vaughan
Simin in Vaughan
1 review Vaughan, ON
10/10

Carpet and sofa cleaning

Mohammad did an excellent job cleaning 4 sofas and 3 carpets at our house. He arrived on time and completed the job within the time frame he had given us.
He’s very professional, courteous and extremely knowledgeable.
I would definitely be a repeat customer and recommend him.

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Company Response

We appreciate your business
Thank you.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Dirt Dragger Ltd.

Dirt Dragger LTD has been offering Carpet and Rug Cleaning Services for the past 20 years. Owner/Operator performs the work with no sub contracting.

We offer residential/commercial carpet cleaning services where we will steam clean, deodorize and disinfect all of your carpets.

Oriental/Area Rug Cleaning: Persian Rugs, Wool, Cotton and synthetic in plant cleaning oriental/area rugs steam cleaned. On premises

Construction Cleaning: Hardwood Washing

Upholstery Cleaning: Natural and synthetic fabrics on sofas, loveseats, dining & kitchen chairs, headboards, patio furniture, etc. Steam cleaned, disinfected and deodorized.

Pet Stain / Heavy Stain Removal: A large variety of stain lifters, degreasers and concentrated solutions are available to treat pet stains, high traffic areas, food & beverage stains, etc.

100 % Customer Satisfaction. If you are not satisfied with our cleaning results after the first 15 minutes we will stop and not continue at your request.

We provide a complete line of specialty cleaning and restoration services to the residential and commercial markets in Toronto, Mississauga, Brampton, Milton, Burlington, Hamilton, Maple, Richmond Hill, Markham, Scarborough, Pickering, Ajax, Whitby, Oshawa, and surrounding areas.

CATEGORIES
Carpet & Rug Cleaning & Repairing and Drapery & Upholstery Cleaning
SERVICES
Carpet Cleaning Oriental Rug Cleaning Persian Rugs, Wool Construction Cleaning Upholstery Cleaning Sofas, loveseats, dining & Kitchen chairs, headboards, Patio furniture Pet Stain / Heavy Stain Removal Scotchgard Tile and grout cleaning
SPECIALITIES
Specializing in residential carpet cleaning and commercial carpet cleaning
WEBSITE
http://dirtdragger.com/
PAYMENT METHOD
Visa, Mastercard, Cash, Cheques
LIABILITY INSURANCE
Yes
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