- Approximate cost of services:
- $13,100.00
- Company Response
Thank you so much for taking the time to review our company.
Customer satisfaction is very important to us and I'm thrilled to hear that we met your expectations.Chris Knott
Thank you so much for taking the time to review our company.
Customer satisfaction is very important to us and I'm thrilled to hear that we met your expectations.
Chris Knott
We would like to thank you for allowing the opportunity to work on your home.
The new roof certainly added a bit more curb appeal.
Many thanks
Chris Knott
Rebekkah
I'm so pleased to hear that we have another happy customer. Working on your home was an absolute pleasure and we love the new updated look the roof provides.
Thank you so much for the business and taking the time to review our company.
Chris Knott
You're most welcome!!
Thank you for the amazing review and taking the time to submit it.
You're new roof is most certainly wind stormproof and I'm pleased to hear that you are satisfied with our service.
Chris Knott
Coral
Thank you so much for taking the time to review our company. I'm thrilled to hear that you're pleased with our work and your new roof.
Chris Knott
Tim
Very pleased to hear that you like the Euroshield and were satisfied with our service.
Look forward to working with you again in the future on other projects.
Chris Knott
Lisa
I'm so happy that we were able to be there for you and get your new roof on quickly.
Both yourself and Jerome were a pleasure to work for and were very grateful to have clients such as you.
Thank you for the business and enjoy the new roof.
Chris Knott
Thank you for the roof.
We loved working on your home and hope you enjoy the new roof!!!
Chris Knott
Jen
Thank you so much for the review!!
So happy that you're pleased with the installation and hope you enjoy the new home and roof!!!
Chris Knott
Ken
It is very disheartening to see a negative review especially when I have personally contacted you numerous times to try and remedy this situation.
We absolutely stand behind our work and warranty any issues, regretfully we cannot offer free services to clients or warrant work we did not perform, even though you threatened if we didn't you would post a negative review.
In regards to the door, it was installed in the same position of your previous one and level, it was not adjusted hence the doors were not perfectly plumb yet you requested that we reset the entire installation once it had been installed.
Although not an easy task I complied and restarted the installation to set it back the 1".
The builder regretfully did not level the walls or sills which presented some challenges but the door was reset as per your request at no additional charge to ensure you were satisfied.
The lock can be adjusted as previously mentioned and we would gladly do this for you if your having difficulty locking.
In regards to the siding and window leak.
You indicated that previous contractors attempted to remedy this situation to no avail and that you installed plastic over an exterior window to stop water leaking.
I offered our services and clearly advised that we could not provide a cost until we were underway as the problem could be in several areas.
The contract to perform this work was under a time and material basis and an allocation was assigned with the agreement that if the work was performed under this time you would be credited and if over you would be charged.
We did attend, removed siding in the area you advised, replaced rotten sheathing and installed membrane on the one window that was leaking.
The service costs ran OVER the allocation but we did not charge you more as an act of goodwill.
Regretfully water is now infiltrating from another location, NOT repaired by us, and another floor up around a completely different window.
I advised that we would gladly return to inspect and continue the repair however as this leak is in different location we would return to the previous agreement and charge time and material costs to continue the repair.
You immediately requested a full refund be provided which as discussed could not offered as we did provide a service as per our agreement and the siding is leaking in a different location than which you asked us to repair.
We work very hard to satisfy our customers needs and apologize that you feel unhappy with our services.