Cross Heating & Air Conditioning Ltd.

Heating & Air Conditioning
Waterloo ON N2V2G6
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Heating & Air Conditioning
Cross Heating & Air Conditioning Ltd.
Star Score
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97%

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Reviews by rating (past 12 months)
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Reviews for Cross Heating & Air Conditioning Ltd.

Average customer rating:
9.9 10 (16 reviews)

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mcntrn in Listowel
mcntrn in Listowel
1 review Hanover, ON
10/10

Major Mechanical Upgrade

Recently moved into 35yr home that required the mechanical systems replaced since most were original with the home.

The Cross front office staff were patient and courteous answering all our questions. Jeff who performed the in home quote assessment, was knowledgeable and provided us many options to choose from with no pressure of an up sell.

We contracted Cross to service the fireplace and furnace. Kyle was polite and professional answering more of our questions unknowingly helping us come to a final decision.

In the end we decided to replace the furnace, air conditioner, water softener and needed to relocate the existing water heater. Bill & Mike arrived and were clean and efficient with all the tasks. Their suggested solution for the final location for the water heater worked out remarkably well.

Early the next day the front office staff advised that with gas shut off, relighting the fireplace pilot light was overlooked. Kyle, promptly arrived in the morning to perform the task and show me how to do it on my own.

With respect to the air conditioner, I needed to make some repairs to the side of the house where it was located. Jeff suggested with the current supply chain disruptions due to the Covid-19 pandemic, Cross remove the existing unit and I keep the new air conditioner on hand until I was ready to have them return for the final installation. Brilliant!

From the front office staff to all the tradesmen, Cross employees were polite and profession across the board. Thank You!

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Company Response

Thank you so much for the amazing review and feedback, we really do appreciate it as well as your business. Enjoy your new furnace and water softener and we will see you in the spring for the installation of your new AC unit.

James in Mitchell
James in Mitchell
0 reviews , ON
10/10

water heatet

We had called for a service on our water heater . The tech discovered a serious problem and we had a replacement under the warranty.they did all the warrantee work. Great service and price. Best local company. Love these people

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Company Response

Thank you, James, for the amazing review. We strive to have competitive prices combined with exceptional customer service.

Private User
Private User
Private User reviews Listowel, ON
10/10

Product and service

I was very pleased with the professionalism from the office staff and the workmen.

Everything was done in a timely manner and they adhered to the Covid restrictions wearing masks and shoe protection.

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Company Response

Thank you for the awesome feedback, we really do appreciate it as well as your business.

HomeStars in Toronto
HomeStars in Toronto
1 review Mount Forest, ON
10/10

Air conditioning

Fabulous quick and professional service.
Our new go to company for all our plumbing and heating needs

Louisa Jewell
Mount Forest

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Company Response

Thank you for your review, we really appreciate your feedback and your business.

rjmgl_mvm in Listowel
rjmgl_mvm in Listowel
0 reviews Listowel, ON
10/10

Maintenance service .

Great service honest and prompt on being on time for there appointment. Friendly and informative . Great company.

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Company Response

Thank you for the great review, we really do appreciate it as well as your business.

ron_nuhn in Listowel
ron_nuhn in Listowel
0 reviews Listowel, ON
10/10

Furnace service /yearly

Friendly, knowledgeable service. Extremely patient and courteous. I would highly recommend using Cross to anyone looking for a competent company for their heating and cooling needs !

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Company Response

Thank you for the 10 star review, Ron. We really appreciate your positive feedback and your business. I am glad our technician was able to repair your boiler.

countryside000 in Listowel
countryside000 in Listowel
0 reviews Listowel, ON
10/10

Outstanding Service

Thanks for the great service.
Very well done .
The service tech was on time and left our equipment in good working order.
I trust the company to deliver great service at a fair price

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Company Response

Thank you for the great review, I am glad to hear our technician did a great job.

mdebeer in Listowel
mdebeer in Listowel
0 reviews Listowel, ON
10/10

New air conditioning installed

Sales guy was very knowledgeable and gave me a quote the same day the quote included 3 separate prices and I was not pressured to make a decision right away, a pleasant experience. 2 techs were pleasant to deal with. They explained what they did and made sure I was satisfied with the installation before leaving. They cleaned up after themselves. This was a very pleasant experience from start to finish and would certainly recommend Cross Heating without hesitation.
Thank you Cross, great job.

Markus

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Company Response

Thank you for your positive feedback, we really appreciate it as well as your business. Enjoy your new AC

cpeppler in Listowel
cpeppler in Listowel
0 reviews Listowel, ON
10/10

New air conditioner and furnace servicing

I have been very pleased with the advice and service that I have received over the year. Everything has been done in a timely fashion and a competitive price. I would not go anywhere else

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Company Response

Thank you for the positive review, we really do appreciate your feedback and your business. Enjoy your new AC unit!!!

Private User
Private User
1 review Waterloo, ON
10/10

Water heater replacement

Our water heater died on a sunday night. By monday morning Clint was here and had a new one installed by early afternoon. Very professional service. New heater came with a 10 year warranty on parts and labour. We will use Cross again for a furnace maintenance too.

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Company Response

Thank you for your review. I am happy to hear that we were able to get you hot water quickly. When home comfort issues arise, we try to minimize our client's inconvenience. We appreciate your business.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Cross Heating & Air Conditioning Ltd.

CATEGORIES
Heating & Air Conditioning
WEBSITE
https://crossheating.com/
YEAR ESTABLISHED
1987
NUMBER OF EMPLOYEES
11
RETURN POLICY
No Regret Repair
PAYMENT METHOD
Cash, Cheque, Visa, Mastercard and Financing
MEMBERSHIPS
HRAI
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.