My family used this company in July 2016. We left a review on their Facebook page regarding our experience and it seems like it was deleted. This is unfortunate as I have become aware that other people have had negative experiences since then. If my review was left on the Facebook page, perhaps other consumers would have been forewarned. I feel compelled to share my story here so that others steer clear of this company.
"I don't normally write this type of post but I want to publicly acknowledge what a disappointing experience we have had with Design and Conquer. We chose this company to renovate our kitchen because of the fantastic reviews, beautiful before and after photos and Joe and Josie's friendly and enthusiastic personalities. However, it has been nothin but frustrating and disappointing, Without getting into a play by play of the past four weeks - it has been filled with poor communication, last minute cancellations, late shows (on one occasion 5 hours late), SLOPPY workmanship (messy paint, poor paint coverage and hardware falling off and unfastened!), unapologetic attitudes and a complete disregard for our family's valuable time and life. We have been empathetic that sometimes there are delays with these types of projects but all we want is for our kitchen to be DONE so that we can move on. We have paid good money to have our kitchen renovated and expected that it would be done in 2 weeks - that is the advertisement on the side of the work truck after all!!! We now have to do the final touch ups ourselves. We were hopeful that today this nightmare would finally end but we had another NO SHOW with no explanation .. no call, text, email, if you are looking to renovate your kitchen look elsewhere!!!
It has now been 6 months and I can add to this review to say that a) I have learned that there prices are actually quite high compared to other kitchen refinishers b) the paint has not been durable and has chipped immensely ... once a week I have to walk around my kitchen to do paint touch ups c) I have heard about other individuals using their services who have been over the moon happy and others who have had equally frustrating experiences as us. I'm not sure how they pick and choose which customers will receive good service but I know we were on their short list ...
- Approximate cost of services:
- $4,200.00