Advanced Window & Door Systems

Hello
I contacted your company 7 times over the last 6 months to repair a broken seals on 2 windows that were installed in may2005 as per your warranty below I do not see the issue



Easy to Understand, No Restrictions, No Small Print
20 Year Warranty
If you are required to replace the sealed unit because of sealed failure.
(Failure of an insulation Cardinal Glass Unit is defined "Obstruction of View" due to fog formation on the inside of the glass surfaces.)
HOMETECH WILL PROVIDE A REPLACEMENT SEAL UNIT FREE OF CHARGE
In addition,
HOMETECH WILL ISSUE YOU A CHEQUE IN THE AMOUNT OF $50 FOR ANY INCONVENIENCE TO THE HOME OWNER

When I called I was advised to contact the installer and they would have to produce there purchase order to you to proceed in repair
I have called them 18 times leaving messages each time with no return call (I have advised hometech of this as well)
I would suggest that your company contact this installer and find out the reason for them not doing there job
Is something going to be done or am I just to accept your faulty window and pay again for another company to replace it

Please advise so I can get on with this matter

Scott Kellett
I have my original bill of sale if you need it
Just help me please