Safeway Carpet & Flooring

Floor Laying & Refinishing
Richmond Hill ON L4C 5N7
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HomeStars
Floor Laying & Refinishing
Safeway Carpet & Flooring
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81%

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Reviews by rating (past 12 months)

Reviews for Safeway Carpet & Flooring

Average customer rating:
9.8 10 (160 reviews)

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Private User
Private User
1 review Old Toronto, ON
10/10

Flooring renovation

Sam and the Safeway Flooring Team did an excellent job replacing my floors. My floors look great. The job was a relatively small job, involving a one bedroom condo, but it was clear to me that Safeway prioritized the work regardless. Sam was responsive and detail oriented which enabled me to get the approval I needed from my Condo Board quickly. Safeway had a fast turn around and finished the work one day ahead of schedule. Sam was knowledgeable, patient and professional in his responses to my questions. I highly recommend Safeway Flooring.

Approximate cost of services:
$8,746.00
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Private User
Private User
Private User reviews Old Toronto, ON
10/10

Very professional carpet and tile replacement

We needed to replace worn carpet on the stairs leading to our basement and also tiles in our furnace room.

Sam me with us twice to go over the plan and the carpet selection and personally installed the new carpet. He was very friendly and professional. The new carpet is much better than what we had before and the cost of installation very reasonable. Sam's colleague, Mike, put in the replacement tiles. He was also friendly and professional. We would definitely hire them again.

Approximate cost of services:
$3,000.00
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Company Response

Hi Ron,

Thank you for your positive feedback. It was a pleasure doing business with you.

In gratitude
Sam

Private User
Private User
Private User reviews Toronto, ON
10/10

Redoing Condo Floors

Safeway was extremely responsive and gave great advice when looking at different flooring options, all on a short timeline as we were in a crunch to do floors before moving in.

When it came to the work, they were extremely efficient and did the entire job, including removal and disposal of old floors, in 2.5 days. Quality of the work was top notch, we were very impressed.

Approximate cost of services:
$4,000.00
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Company Response

Thank you so much for your kind words! We're thrilled that you were impressed with our advice and efficiency. It was a pleasure working on your project, and I'm glad the quality met your expectations.

Many thanks,

Sam
Safeway Flooring

Chris
Chris
1 review Old Toronto, ON
10/10

Carpet project

Sam and Safeway carpet were amazing to work with - what a refreshing experience.

Cost effective, quick, easy to work with and clearly have a lot of knowledge about carpet projects - I have nothing but great things to say.

Approximate cost of services:
$1,000.00
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Company Response

Hi Chris,
Thank you so much for your positive review. It was a pleasure working with you.
Thanks again
Sam
Safeway Flooring

Tala
Tala
1 review Toronto, ON
10/10

Home Reno carpet removal and installation

First, Sam is an awesome person, and he makes you feel immediate comfort and trust. I felt he really cared about the project and also making sure we were happy and not spending outside our budget. Second, him and his crew did a beautiful job. The new carpet looks fresh and fluffy and light and really pulled our reno together. Highly recommend.

Approximate cost of services:
$4,000.00
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Steve
Steve
2 reviews Mississauga, ON
10/10

Bedroom Carpet Stretching - Urgent Timing

Sam was quick to respond to my initial request and subsequent follow-up questions. He was professional and courteous, worked to fit my job in and did an excellent job, would definitely recommend.

Approximate cost of services:
$200.00
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Company Response

Hi Steve,

Thank you so much for you positive review!
It was a pleasure doing business with you.

Thanks again
Sam

Jane from Toronto
Jane from Toronto
5 reviews York, ON
0/10

Vinyly flooring glued down to concrete

I had my kitchen floor replaced with vinyl flooring which was glued down to concrete. After 9 months the floor started to lift and you could feel air pockets underneath as you walked on it. I kept on contacting Sam and he kept on saying he would meet me to look over the floor, but he always had excuses such as being sick, on vacation or not answering my phone calls or texts all together.

When I was able to get in touch he mentioned that his warranty was only for 6 months and I was beyond that time frame. I have worked with contractors in the past where things did not go as planned; however, they have always come back to rectify their mistakes.

I am extremely disappointed that Safeway took no accountability for the issue and kept on hiding behind their 6 month warranty. I believe a floor should last longer than 6 months.

Approximate cost of services:
$1,600.00
1 of 1 people found this review helpful.
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Company Response

Dear Jane,

Thank you for your review.

I understand your frustrations.

I offered you free materials and a 50% discount on installation, as I refused to reinstall any flooring without knowing the source of the water surge.

I've met with your tenant four times to rectify the issue, even sending you the specs of the material and glue.

I told you that it's possible you weren't informed by your tenant about a leak through the foundation or a flood from the kitchen sink that disintegrated the glue, compromising the flooring's integrity. My moisture meter readings showed 20% humidity during the initial visits and 24% humidity, compared to the 3.8% humidity at the time of installation.

I've repeatedly emphasized that the moisture content should be between 3.5% and 4.5%—otherwise, why would a strong glue turn to mush?

It's unfair to be portrayed in such a super negative light when I've been diligently trying to resolve a problem we didn't cause.

Wishing you all the best

Private User
Private User
Private User reviews Mississauga, ON
10/10

Living Room

Sam and his team completed a living room flooring installation project for my family that involved removal of old carpet and installing engineered hardwood floors. The team was tidy and professional and Sam was very personable. They went above and beyond what I would normally expect in terms efficiency. The price was very reasonable as well. We had a small challenge with a transition piece reducer and Sam came back to site immediately to take a look and is working with us. I would highly recommend Safeway and look forward to future projects with them!

Approximate cost of services:
$800.00
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Cameron in Windsor
Cameron in Windsor
1 review Richmond Hill, ON
10/10

Great service

From day 1 when I reached out the communication was great they were on top of everything! At times they felt more focused on hitting my deadline than I was

Clear Communication - Great Service - Job Well done

Approximate cost of services:
$1,800.00
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Company Response

Hi Cameron,

Thank you for your review.
I appreciate you taking the time.

Murray
Murray
1 review Old Toronto, ON
10/10

Carpet Stretching

Excellent service. Good communication, came on time, good price, and the carpet looks considerably better than it did.

Approximate cost of services:
$600.00
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Company Response

Dear Murray,

Thank you for your support!

Best Regards
Sam

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Safeway Carpet & Flooring

Safeway Carpet & Flooring prides itself on providing quality professional carpet sales and installation services at competitive rates with a personalized edge across the GTA. Our goal is to offer my clients the highest levels of service and suitable products, all for the most reasonable prices possible. Safeway flooring has ...
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