Unfortunately I had a terrible experience with Mr Mikes plumbing. They did not show up for the first appointment as discussed. When they came the following day they did not have the necessary parts to do the job despite me sending photos and descriptions of the issues. When they finally got the parts they had me sign for the service without explanation or a quote, and I was overcharged a large amount. My initial quote had been $600 less than the charge. They have not provided detailed information about the service upon request. They do not include detailed receipts with their service. They tried to offer $100 compensation when I argued the charge. This is unacceptable when they do not provide detailed receipts. Mike was unprofessional when dealing with this issue, however; we were able to agree on a refund amount after I told him I disputed the charge with the bank. Mike then sent a cheque for $100 and not the agreed upon amount. When I finally received the proper reimbursement from Mike, I called to notify the bank I was cancelling my dispute. The bank notified me that the dispute had been approved. Mr Mikes did not respond to any contact attempts from the bank. Overall this took a lot of time and effort but do not let that stop you if you are overcharged by this company. In the future I hope this company focuses on improvement strategies for customer satisfaction.
- Approximate cost of services:
- $1,000.00
- Company Response
We appreciate good and bad feedback. It helps us know what are customers need and helps us to improve our customer service and business. We will always look into concerns and how we can improve our operations.
In my opinion this review is not a fair representation of the situation. We did everything we could to correct the issues and ensure that we had a happy customer in the end. We refunded Sheena for the exact amount she asked for. In our conversations with her, she agreed that she approved and signed her invoice that listed the exact price before doing any work. Even though she agreed that she was shown the invoice and signed, she still says we didn't tell her the amount. It is our best practice that before any work is done, we provide exact costs to the customer to avoid any hidden surprises for cost and ask for their signature to show that this is reviewed with them before the work is completed. The technician sent to her house has been a trusted employee for a very long time and has never had a complaint for not being upfront with pricing. We addressed all her concerns in every way possible. She asked us for a break down of the costs and we even provided her the model and serial number of the faucet. Her complaint was long after the job was completed. She demanded her refund and said she would put reviews all over the internet if we did not comply. Even after we received the refund she asked for she went to the internet. It's unfair when we worked hard and provided her a solution that we agreed on together.
This review is not a reflection of our company and our values.
Sincerely,
Mike