Tornado Plumbing & Drains

When we bought our house, we had no idea what was in store. We were taking up some broken flooring in our basement and lo and behold there was a very damp dirt floor under vinyl and thick, mouldy, rotten particle board. We were desperate to get the floor fixed ASAP and at the same time install a sump pump to deal with the dampness. Tornado totally went above and beyond. They came quickly to assess the situation, gave us a timely, reasonable quote, was able to start the job within a week AND managed to complete the job in two days!! They were very clean and professional and did a really beautiful job that would have taken us months to do. We would definitely recommend them to anyone. Excellent job!!

I highly recommend Tornado Plumbing & Drains and am very proud to offer them a 5 Star Review. I had an incredibly difficult time with a huge back up in the kitchen sink of one of my apartments at my RE/MAX Real Estate Branch Office. I was so fortunate when I found Tornado Plumbing & Drains online and had the opportunity to discuss my urgent situation with Sergei. He was patient, professional, knowledgeable and very transparent, I hired him on the spot. He came within the hour and did a full job clearing the unit drain and the full drainage line to the street level with high level equipment. It was a difficult job considering the small space and restrictions under the sink. Their pricing is very reasonable for emergency service. I will refer Sergei and his firm Tornado Plumbing in a heartbeat. It was great to learn they carry a range of services specializing in plumbing, drain replacement, cleaning, repair and installation plus concrete flooring, main water service, sump pumps and waterproofing services. Internal and external waterproofing for basements in residential and commercial properties so Tornado is the absolute best choice!

We are thrilled to recommend Tornado Plumbing & Drains at anytime and will certainly call them for continued services.
Best Linda

This is the second time we have used Tornado Plumbing. Service was excellent and Sergey is an excellent plumber. Efficient, on time, and great quality, along with a reasonable price. We are very happy with Tornado Plumbing!.

This is the second time we have used Tornado Plumbing and they did excellent job. We are very thankful for the good service we received from Serhiy. Very experienced and knowledgeable team. Highly recommend

The previous owner of our home never bother to replace their lead water service pipe. Serhiy was quick to response; from the first conversation with him, he communicated clearly what they will do every step along the way.

Before they start, Serhiy perform a thorough plumbing check around the house. He point out that our sewer drain system is old with partially blocked clay pipes. He recommend that we replace the drain system and installed a back water valve in parallel to the water service line upgrade to save money down the road. The quote was competitive and we agreed.

Serhiy kept me informed on progress over the next several days, his team was professional and finish the job on time. They took care of all the permits and he came back to meet with the city inspector to go over work that was completed. Overall I am extremely happy with the result. I would highly recommend Tornado Plumbing for any plumbing work.

This is the second time I've used Tornado Plumbing & Drains, and, again, they did not disappoint.

Sergey called promptly, asked about the problem, and gave us multiple options with estimates.

Once he arrived he got right to work and gave us explanations as to what issues he found, and how he fixed them. There was an unexpected issue which couldn't be fixed immediately, but he returned the next day and took care of it straight away.

Honestly, he went above and beyond what we expected for the service call, and was very patient as I checked -- at his request -- to ensure drains were running faster and all leaks were fixed.

If you need any plumbing work done, look no further, and call Tornado Plumbing & Drains.

As you read Tornado’s response, do you honestly think we wanted half a leak fixed that was damaging our home. Tornado was responsible for troubleshooting all sources of leakage, not just the one they found. The second leak was obvious, they just chose not to put the effort in to find it. Once we found in on our own, they wanted to charge for a full second visit. This is unfair business practice. Shame on Tornado. Half honest and half a job!

We agreed to pay $200.00 for Tornado to come troubleshoot a bath tub leak that was dripping onto the drywall ceiling below. The deal was that if we agreed to move forward with the repair, then the troubleshooting cost would be waived (which it was). Our assumption throughout the entire process was that the troubleshooting would include all sources of leakage (otherwise their would be no point in bringing in a professional).

The technician found a leak in the drain elbow and concluded that this was the source. I was skeptical because the drip was so small compared to the volume of water that was dripping onto the ceiling. We agreed to pay $250 +tax for the repair (which we did on the same day assuming that the technician correctly identified all sources). The technician offered to replace the other plastic pipes at a higher cost, but because he did not prove that they were leaking, we elected to not replace them for no reason.

The next day the leak came back (in high volume). This time we did the troubleshooting ourselves and discovered that there was no seal/gasket installed at the tub's overfill. We found the second leak by filling the tub and having someone splash water around. With the splashes, we noticed some water getting into the overflow. I am not a plumber, but we found the second problem/leak in about 5 minutes (picture attached).

This meant that there were actually 2 sources of leakage. The technician only identified 1 source.

The technician did ask if we had recently overfilled the tub. We answered no because the tub has never been overfilled. The technician did not ask if we think water may have been inadvertently splashed into the overflow. Our opinion is that the technician was responsible for checking the overflow himself (which he chose not to). The overflow is part of the same simple circuit.

Anyhow, we reported the problem back to Tornado fully expecting them to offer to come back at a fair price. They informed us that it would be another $200 +tax to send a technician to fix the second leak (that should have been found the first time as part of the troubleshooting).

We believe this to be unfair as it would have cost substantially less to do the repair the same day without a second visit.

Our tenants, who were also present during the entire troubleshooting process, also felt that the troubleshooting was inadequate and suggested that we ask for our money back.

Neither us nor our tenants can understand why Tornado feel the job was completed properly when the complete circuit was not properly inspected. The complete circuit really on comprised of a few feet of pipe.

We chose Tornado because it seemed to have good reviews. We could have paid less. Now I regret not paying less because it probably would have got fixed properly the first time. Our second choice was a Holmes endorsed plumber. I am not sure why we didn't use them, because we had a great experience using them a few years ago.

I don't think it is unreasonable to expect a plumber to check for all potential sources of leakage (because there always could be more than 1 source). Having Tornado basically tell us that we would have to pay for another service call to fix the second leak is unfair and not reasonable business practice. We were willing to pay more, but certainly not for a full visit. We are not the one that missed the second leak.

Anyhow, buyer beware. Even highly recommended companies have bad days.

I know Tornado will respond with all kinds of excuses, just like the aggressive ones that I received by text, but at the end of the day, they were responsible for finding all the sources of leakage in the simple circuit (even if there were multiple sources). I know Tornado feels that they were only obligated to find 1 leak, but we are really not sure how they consider this proper and/or complete troubleshooting.

Tornado, please remember that we agreed to pay for proper troubleshooting, you were the ones that waived the charge if we went with the repair. The question Tornado needs to answer is, who in the world would hire a professional to fix half a leakage problem.

We are very thankful for the exemplary service we received from Serhiy and Tornado Plumbing.
We had a serious leak from our pressurized toilet that required the complete pressure system to be replaced. They were prompt in answering our call despite it being during the holidays and even came out to assess the situation. Once the part was received, they replaced it and even had to make a few customizations to complete the job. The toilet is working even better that it was originally! Their communication is excellent and they are professional and very courteous! We have no hesitation in recommending Tornado plumbing and certainly will use them again if another plumbing need arises.

Called these guys in as a second quote on the job. Probably the only contractor that's ever come to my house and told me the previous guys had given me good suggestions and knew what they were doing. Tornado came in a bit cheaper, and had better reviews. On time, on budget, honest and professional. I recommend them.

The team responded so quickly, they explained to us clearly what, why and how they will complete this job.
Very professional, and left the garden in great condition considering the depth of the work. Highly recommend