Hercules Moving Company Inc

Hello,
Thank you for posting such kind words about your experience with Hercules Moving Company! We take pride in our work, making us very happy when our clients post about it. We work very hard to keep our clients happy to ensure that we can assist you in the best possible manner. We will pass your kind words to the whole moving team. Thank you again, and we hope to hear from you regarding any other moves in the future.

Hello Lindsay,
We sincerely appreciate that you've chosen our company for your long-distance piano move. Call us anytime you need our help, and we'll gladly assist.

Dear Karen,
Thank you for choosing us for your piano move. On behalf of our entire team, thank you for allowing us to serve you. We will make sure to pass your kind words to the entire team. Thank you for your feedback regarding the additional services, we will definitely take it into consideration. 
Again,  thank you for your recommendation.

Hello,
Thank you for posting such kind words about your experience with Hercules Moving Company! We take pride in our work, making us very happy when our clients post about it. We work very hard to keep our clients happy to ensure that we can assist you in the best possible manner. We will pass your kind words to the whole moving team. Thank you again, and we hope to hear from you regarding any other moves in the future.

Dear client,

Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. We are a professional moving company and always aim to provide only the highest quality moving services to our customers. We are sorry to hear about your negative experience with our company; we would like to clarify some things first.

1. The client changed the agreed date less than 24h before the actual move, which caused an extra one-time fee for warehouse handling of $40 as our movers had to physically unload the truck back to storage, which takes time, and our movers cannot work for free. In addition, we added a storage fee of $69.90 for three more days as we had to store clients' belongings in our storage facilities. The final invoice came to $109.9 more than quoted.

2. The client is right; we did lose one of the suitcases during the move, and we offered a refund based on Canadian freight and transportation standards that, are $0.60 per lb of the damaged or lost item as the client didn't purchase offered Replacement Value Protection. However, five days after the move we located the missing suitcase. The suitcase has been successfully delivered to the client within two weeks.

3. We have communicated with the client over the phone daily, promptly answering emails and giving updates on the claim, and the phone number was never blocked. If we had blocked and didn't answer the email, we would not be able to make the delivery of the missing suitcase.

4. Lastly, we would like to mention that the client was racist on the day of the delivery. They would constantly point out our employee's rase capacities, insulting, humiliating, and calling them various names throughout the delivery. We were nothing more than polite, respectful, and friendly during the whole relocation process, and we expect the same from our customers. However, our company does not tolerate discriminating behaviors toward our employees.

Please accept our apologies for any inconvenience this situation might have caused you.
Don't hesitate to contact us if you'd like to discuss this issue further.

Yours truly,
Hercules Moving Company.

Hello,
We would like to thank you for taking the time to write a review. We are glad that Andrew and Sergey were able to assist you and exceed your expectations. Thank you for choosing us and we hope to see you again.

Hello Raymond,
Your review made our day. Thank you so much for posting such kind words about us. We hope to hear from you regarding any other moves in the future.

Hello Caroline,
Thank you so much for your kind words. We are glad we were able to help with your residential move. It always makes us happy when we see our clients satisfied with the moving services. Thank you for your recommendations.

Hello Steven,
Thank you so much for choosing Hercules Moving Company for your move. Your experience with Hercules moving company is a reflection of our dedication to what we do. Our goal has always been excellent moving services to our clients and we are glad we were able to exceed your expectations. Thank you for your recommendations.

Hello Sherilyn,
Thank you for your amazing review. It was a real pleasure helping you with your piano move. Feel free to call us for any moving needs in the future. Thank you from the Hercules team.