I have been with Metro for over 2 seasons now and have stayed with them simply because I don't drive to work in the morning. Delays in clearing are understandable after major storms but in my area, Metro was generally the last to arrive by quite a bit of time. My driveway was cleared 90% of the time and only had to e-mail or call them 2 or 3 times to clear it. Calling or e-mailing them with your name and address does not garner a response from the company, which isn't the best customer service but the driveway was eventually cleared. I'd typically wait at the most 24hrs after a snow storm to have my driveway cleared. That's pretty bad considering my neighbours using Andy's would have their driveways cleared within hours following a storm. Metro could definitely use some improvement in service delivery and customer service. I probably should have signed with Andy's but I'm hoping enough people cancelled their renewals that my service with Metro will somehow become better this year? Wishful thinking, I know.
- Approximate cost of services:
- $330.00