I live in the Barrhaven area. I am beyond dissatisfied with Metro's service. I am insulted and infuriated.
Metro shows indifference to its poor reliability and to the bad situations it directly causes its customers. I have a spinal condition and must completely rely on Metro to clear my laneway. Twice this week, my laneway had not been cleared until after 7pm, leaving me trapped and unable to fulfill my own responsibilities and inevitably causing me to lose money. My neighbours who have used a different clearing service had their laneways cleared both mornings. It is completely unacceptable and I will not be using them again next year.
- Approximate cost of services:
- $370.00
- Company Response
Apologies you feel this way.
It should be pointed out that we have just come off a record month of ‘back to back’ large, contiguous snow storms and performed as well or better then our competitors. While we might not have been there ‘as fast’ as you would like we in fact cleared every customer in a timely manner and within the ‘time thresholds ‘ in their contracts.
A few people may be missed which can happen but these few are quickly responded to and addressed when we advised.
Rest assured we have hundreds of positive, appreciative emails for exemplary service all through this season and will continue to strive to gain more.
Thanks
Ken