Trust Home Comfort Ltd.

After a very hot summer my family decided to install air conditioning. We called Trust Home Comfort for an estimate.

Adam came to our home and spent much time with us to explain some of our cooling options with either air conditioning or a heat pump. He was very knowledgeable, thorough and patient answering our many questions.

For a number of reasons we chose the heat pump.
Trust Home Comfort was able to set up a date for installation within a short timeline.

When the installers, Austin, Ken, Steve and Con came, they spent time carefully planning the best installation route. Our home is old and has a finished basement; there was very limited space available. They worked well together and got the job done in a very nice fashion. The workmanship was very good and tidy. They even cleaned up after the job.

I do recommend Trust Home Comfort. All the staff did a great job. They were a pleasure to work with. Thank you Home Trust Comfort for a very "cool" job.

Purchased a new furnace last year and went with Trust Home Comfort because they recommended a furnace that best suited my needs and was at a competitive price. This year was follow-up maintenance which was easy to book and quickly carried out. The whole team is quick to respond. I recommend them to anyone looking for a new furnace.

I have used this company many times: for fixing my furnace. Replacing my AC; and for modifying duct work while renovating my basement (which is why I couldnt provide an estimated cost for such different jobs).
They have kind to assist promptly with emergencies and their charges are always fair.
Ive never had any problems with their work and will continue to use them as necessary- and will continue to refer them.
You will be happy with this company.

Competitive price. Job was well done. City inspection gave a passing grade with a thumb up.

Thank you everyone at Trust Home Comfort for your excellent service. Thank you Technician Kang, VAn and the office staff for your 100% customer service.

It's a great unit runs smooth and is quiet, the installers were very professional courteous and knowledgeable about the whole system.
I would recommend this company to anyone looking for A/C install.

I have old furnaces and water heater. The furnaces were of low efficiencies. I contacted Trust home comfort . They have a highly efficient team and they compute area etc and suggest me furnace size and also buy and install and replaced the equipments. The furnaces and water heater are of neat Installtion and they are working well. The behaviour of each team member is excellent and they are expert too. I feel comfortable on asking any question to them . I strongly recommend trust home comfort to anybody plan to upgrade their furnaces etc.

For the past five years, ever since I installed Amazon Alexa in most of the rooms of our home, I have wanted to attach a smart thermostat as part of our smart home set-up. We have our lights, various appliances, and other smart home devices already hooked up to Alexa, but I could NEVER get a smart thermostat installed and working properly. I was unsuccessful at installing one myself, my old heating & cooling guys couldnt get one working, and an electrician we hired couldnt get one working. I was told that something was wrong with the configuration in our furnaces wiring, or alternatively, the smart thermostat we purchased was a lemon. I had to settle for running up and down the stairs, flicking the heat controller back and forth between heat and cool manually, depending on whether I needed the furnace or the central air conditioning. With the constant wild swings in Edmontons temperature all throughout the Spring, it was a major pain to keep resetting the thermostat manually when the rest of our smart home was so automated. Recently, when our old thermostat started wearing out and malfunctioning, I thought Id give the installation of a smart thermostat another shot. I carefully researched the reviews, and saw that Trust Home Comfort came highly recommended. They seemed to have a lot of experience in upgrading old-style thermostats to electronic smart home systems. Im happy to report that I was not disappointed!

My first discussions with Van were great. He understood exactly what we wanted, he sympathised at my frustrations with our previous attempts to convert to a smart thermostat, and he assured me that Trust Home Comfort could solve the problem. He promised to send his best, most experienced installer (Kang). I got an appointment immediately for two days from the day of booking, which was enough time to get the thermostat brand and model he suggested (ecobee), after I asked him for his recommendation. Amazon supplied the thermostat through next-day delivery through ecobees Amazon store, and the installer showed up the very next day after, on-time-to-the-minute of the booking we made, to install the device. (I should also mention that Trust Home Comfort has a sophisticated computerised appointment booking and billing system, so reminders are sent out via email in a timely way before the appointment, and billing is detailed and easy-to-pay online).

To make a long story short, Kang was able to immediately identify the simple wiring problem that hexed us all these years, preventing us from installing a smart thermostat sooner. At one stage years ago, our humidistat control was moved to the furnace room by our old heating and cooling guy, and the wiring of the old humidistat left behind from the old location was confused with one of the power wires needed to power-up a smart thermostat. The correct wire was quickly relocated by Trust Home Comforts technician, and the smart thermostat was up and running in no time! The old manual thermostat worked because it didnt need external power, but when previous heating companies and electricians tried to hook up a smart thermostat to the (dead) power wire, it naturally couldnt power-up because the old humidistat wire, although the same colour as the correct external power wire, wasnt powered. Trust Home Comfort figured out what the problem was, and fixed the problem immediately. Their experience and ability to troubleshoot problems quickly proved they were a sound choice to install our new smart thermostat.

The billing was detailed, fast and very reasonable. They did exactly what they promised to do, and today the smart thermostat is working EXACTLY as it should. Their technician was experienced, and set everything up exactly as we wanted. What more could I have ask for?

I cant recommend Trust Home Comfort enough! Needless to say, they are our new, permanent service provider when it comes to any home heating or cooling solutions.

Adam clearly explained the benefits of purchasing a heat pump rather than an AC unit. Adam also stated that there would be no deposit or payment until the installation was complete. Justin and team arrived as arranged and the unit was installed. Justin also aligned a drain hose in my furnace, this was above and beyond. The team were professional and considerate of the flooring inside the house.
I will hire them in the future to do the require maintenance on the new unit. This was an excellent experience. Thank you Trust Home Comfort!

From quote to instal the people with Home Trust have been amazing. Work quickly and efficiently. Thank you.