Denali Lawn Care And Snow Removal

Snow Removal
Ottawa ON K2L 2R6
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HomeStars
Snow Removal
Denali Lawn Care And Snow Removal
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69%

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Reviews by rating (past 12 months)

Reviews for Denali Lawn Care And Snow Removal

Average customer rating:
7.9 10 (31 reviews)

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Jenna in Stittsville
Jenna in Stittsville
1 review Ottawa, ON
10/10

Amazing service all year around!

I became a Denali snow removal customer 2 years ago. I could not have made a better choice. The service has been great. The drivers are very meticulous and provide quality work in the summer as well. I referred my neighbours and friends for snow removal last year and they were also pleased. Keep up the great work guys and I am sure you will become successful!

Approximate cost of services:
$625.00
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Company Response

Thank you for the kind words Jenna! It is a pleasure serving you and your family all year around.

Patrick in Toronto
Patrick in Toronto
1 review Toronto, ON
10/10

lawn care & snow removal

Denali is truly a pleasure to work with. We already use them for winter snow removal, and decided to give them a shot for regular lawn maintenance (ie. cutting). He helped me with a Fall cleanup and then came back to do some much needed work on my garden and front yard in the Spring. He works very hard and the end result is amazing. Prices are very reasonable, and you couldn't ask for a better staff. His wife is also a pleasure to work with....truly a hidden gem in our community!

Approximate cost of services:
$650.00
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Company Response

Thank you so much for the review Patrick. It has been and continues to be our pleasure serving you all year around :)

Ajaypal in Mississauga
Ajaypal in Mississauga
1 review Mississauga, ON
10/10

Great Company!

Very good customer service and makes snow removal really easy. So many bad experiences out there (some people are never happy) - but I will certainly recommend to my family and friends.

Approximate cost of services:
$285.00
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Company Response

Thank you for the kind words AJ.

Melayna in Toronto
Melayna in Toronto
1 review Toronto, ON
10/10

Snow Removal

I would rate this company as an 11! Chris has cleaned my driveway for several years, the service is always prompt and thorough. His drivers are great, friendly and polite. Jess is always so pleasant, easy to work with and respond to requests quickly. Any issues (which have been few) have been resolved immediately. I highly recommend Denali as a service provider both for snow removal and lawn care.

Approximate cost of services:
$400.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you for the shining review! We are proud to say that the Blackstone has some of our best drivers on their route and therefore the credit goes to those hardworking men! We are truly blessed to have such an amazing team!

Private User
Private User
Private User reviews Ottawa, ON
0/10

As bad as it can get

Very disappointed in the lack of snow removal service and appalled with the handling of the situation. Not only have they repeatedly forgotten my driveway but to have such lack of integrity in handling the situation is beyond bad business. Committing to great service and then completely failing is not even the worst part...dishonest to customers and telling them that they will refund the prorated balance of the winter and then not providing the refund and then ignoring emails and continuing to forget the driveway. I have never in my 55 years seen such lack of integrity from a 'family' run business. Shame on Denali, and specifically shame on Jess for not being honest and above board.

Approximate cost of services:
$385.00
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Company Response

Thank you for taking the time to review our company. We are sincerely apologetic for your dissatisfaction. Denali Landscaping & Snow Removal prides itself on quality of service including customer service.; therefore, we would like to take the time to explain our side of events to you: We did offer you a prorated refund, based on our calculation, which you refused and took it upon yourself to calculate your own refund amount Our calculation is based on the number of weeks left in the season, and number of cm already fallen on the ground. Since we could not agree on the refund amount, we offered to get another provider to clear your driveway. Unfortunately, you were unwilling to speak to us in order to come to a solution. This year, we have excelled in our customer satisfaction rating by exceeding the 92% last year to 95% this year. Unfortunately, in this line of business you cannot make everyone happy, however, we are very proud of the 95% success rating we have attained, and confident that we can only learn from the 5% of dissatisfied customers, and improve our customer service model for the future. We do hope that we have provided some clarity. Thank you again for your feedback, and please do not hesitate to contact us by phone or email (this will elicit the quickest customer service). Have a wonderful day!

Private User
Private User
Private User reviews Ottawa, ON
10/10

AMAZING

Denali provides outstanding service for snow removal. They are always here in a timely manner and always there to answer our calls and any questions we have! After a stellar winter performance we are looking forward to trying out their lawn care services. We strongly recommend them! You won't be disappointed.

Approximate cost of services:
$0.00
0 of 1 people found this review helpful.
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Company Response

Courtney: It is our pleasure serving you and your husband! Thank you for the kind review.

Private User
Private User
Private User reviews Ottawa, ON
10/10

Amazing service

This is our first year using a snow removal company. The service at Denali has been outstanding. They keep us posted with text message notifications and they have truly gone above and beyond our expectations!

Approximate cost of services:
$0.00
0 of 1 people found this review helpful.
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Company Response

Thank you for the amazing review! It is much appreciated.

Keith in Ottawa
Keith in Ottawa
1 review Ottawa, ON
10/10

Snow blowing

Denali has been a consistently reliable provider of our snow removal needs for the past 2 years. We have looked at other snow removal companies, but none offer the high level of customer service that Denali offers. I highly recommend their services! You won't be disappointed!

Approximate cost of services:
$450.00
1 of 1 people found this review helpful.
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Company Response

Thank you Mr. Mcnally for the generous review. It is our pleasure serving you this winter, and we look forward to many more together :)

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Denali Lawn Care And Snow Removal

Denali Landscaping & Snow Removal provides honest, reliable and affordable snow removal services, sodding & lawn care services to the Kanata and Stittsville area. You can sign up for a seasonal package, or one-time services. We also offer shovelling and salting services for an additional fee. Our tractors have interlock ...
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