Done Right Lawn Sprinkler & Landscape Lighting

Sprinkler Systems
11801 cold creek road Vaughan ON L0J
Write a Review
Write a Review
Website
HomeStars
Sprinkler Systems
Done Right Lawn Sprinkler & Landscape Lighting
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

82%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars

Reviews for Done Right Lawn Sprinkler & Landscape Lighting

Average customer rating:
8.8 10 (21 reviews)

Sort by

Brian in Brampton
Brian in Brampton
1 review Brampton, ON
10/10

Lawn sprinkler system

We are extremely happy with the installation and would recommend Andrew's company to anyone! A great job!!! They came as planned and cleaned up our lawn and before they left explained how the system worked.

Was this review helpful?
Private User
Private User
Private User reviews Brampton, ON
2/10

sprinkler system

I have been a loyal Dine Right Customer ever since the business started. Andrew from Done right installed our sprinkler system and serviced it. 2 years ago he handed the job off to some one else ever since then I have had problems. I would pay for start up and shut down up front. But found when the tech comes out he does not make sure everything is working properly. Its not until my plants die that i realize they are not being watered. then when they come out to do the work I payed them to do in the first place they slap me with $ 100.00 bill for service charge. I have payed that 2 years in a row. Last summer 5 of my plants died, I did not bill them for the dead plants, when I told them what happened they were nice enough to send a tech out right away. A month later I received a bill for $100.00 service charge. I spoke to Andrew he said he was going to talk to accounts receivable. I kept on getting emails for this service that I have paid for in the first place. Now they will not provide service to me unless I pay this bill, and Andrew will not return my call. I have no problem paying my bills but I am not going to pay a second time for service I prepaid for. I was always pleased with Andrew and the service he provided with my sprinkler but I am not to pleased after he handed it over to someone else and the service I am receiving.

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Hello Nelly, the previous years received many goodwill and free check ups. Your flower pots were turned off because there were no plants in them and as previously explained and demonstrated, once you place your seasonal flowers in all you need to do is turn them on. Everyone is different. Some people dont care about water waste but most people do. This is why the flower pots were left off as they were in previous years. It is unfortunate we could not talk but i was away from work with a first newborn at home early this spring. The technicians need to be compensated for their time. I wish you all the best and thank you for your business.

BM in Toronto
BM in Toronto
2 reviews Toronto, ON
5/10

Good quality but the cost?!

I have used Done-Right several times for our semi-annual sprinkler requirements (on/off). We also have a garden lighting system. As one would expect - various parts require replacement. We have always been satisfied with Done-Right and asked them to take a look. 2 lights were replaced and 2 light-bulbs. All done properly and working well. The issue? $88 per light-bulb! I researched as best i could and the highest price i could find was $12. Done-Right did provide a discount on the bulbs but seriously this is silly. On principle i cannot use them again - they should have let us know the cost before installation.

Added comment after the company responded - I was NOT provided an estimate of the cost for the services- $88 light-bulbs were a surprise!

0 of 1 people found this review helpful.
Was this review helpful?
Company Response

Dear customer. We appreciate your business and your review. Unfortunately there are too many variables within bulbs and they are not easily comparable. Bulbs range in different physical sizes, pin styles, kelvin and levels of CREE chip quality. Many years ago we had decided to only stock premium grade bulbs as this item was highest at risk for premature failure. In doing so, we provide the best service and a long lasting system for our clients. Any costly repairs we perform always require a work order and confirmation to proceed from clients. We are sorry to see you go and wish you all the best.

Wayne in Milton
Wayne in Milton
1 review Milton, ON
2/10

lawn sprinklers and lighting

Most of the job was done okay but it took about 2 weeks longer than it should have. our control box is n our basement and we found that one of the technicians had been going through some personal items of one of our guests. The crew took very long breaks, of 30 to 60 minutes. when the supervisor was not on the job they would sit and talk on their phones.
on zone was not done properly and I was going to hold some money back but Andrew said his wife was leaving him and convinced me to pay him in full and he would come back and correct the deficiencies. they also really messed up some lighting. Now he won't return calls or keep appointments to fix the problems.

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Hello Wayne. Unfortunate for you to feel that we did not perform for you. The original request was for us to come there to repair and reset the poor installation done by another company as it was not functioning adequately. Yes, the project was delayed due to weather but that is out of our control. We understand there were issues with the supervisor on site and when you informed us we addressed the issue and that person is no longer with us. We were only contracted to repair certain areas and zones on your property and we did not install your original system. It seems unreasonable to use this homestars platform to air out your contractors' personal life situation - more-so stretching and embellishing the truth of it. We hope you find someone willing to fulfill your needs but perhaps not as this took place over two years ago.

rstein in Toronto, Ontario Canada M2L1Y9
rstein in Toronto, Ontario Canada M2L1Y9
1 review Toronto, ON
10/10

Installation of new Master Valve & Burial of 100ft Control Wire

This install was very challenging & difficult due to the 50lb 2’x2’ paving stones that needed to be lifted & re-installed blocking the 18” deep buried main source water supply poly pipe. Mike, the Done Right technician & who skillfully & carefully did all the requested work, went out of his way to neatly make an access opening in one of the paving stones before covering the new added valve box. Then he was extremely careful when burying a new required 100 ft control wiring cable being very mindful not to cut the many (4) existing other control wiring cables all blindly buried & located in the same path back to the Hunter Sprinkler Controller. In addition, he also discovered one of the existing control wire cables that had been totally frayed (likely by my gardener) partially exposing its copper wires & likely ready to short out.
In my opinion, this is the best sprinkler repair contractor I have ever used and can honestly recommend them. Great job!
Thanks, Ron (rstein@bell.net)
North York, Toronto

Was this review helpful?
Company Response

Wonderful, thank you! We are grateful for your business

Bruce M.
Bruce M.
2 reviews Toronto, ON
10/10

Spring opening and maintenance

I booked again with Done-Right to complete my spring opening and some basic maintenance. Mike (senior technician) was excellent - prompt, knowledgeable, customer friendly. I continue to highly recommend Done-Right.

Was this review helpful?
Company Response

Thank you so much...Mike will be happy to hear!

F Guido  in Toronto
F Guido in Toronto
1 review Toronto, ON
9/10

Quality service with Done-Right Sprinklers and Lighting

Always quality service with Done-Right, a company I have not had any issues with and would be happy to recommend to others. Definitely worth contacting this company for your sprinkler needs.

Was this review helpful?
Company Response

Thank you for the kind words. Take care this winter, see you again in the spring!

Oleksiy in Mississauga
Oleksiy in Mississauga
1 review Mississauga, ON
10/10

Installation and winterization

Done-right installed the irrigation system in 2009 and it's been functioning great. On the annual basis I have called to open and then winterize the system - they are always punctual and flexible in terms of scheduling.

Was this review helpful?
Company Response

We are thankful for your continued business. See you in the spring!

Dmitriy in Kleinburg
Dmitriy in Kleinburg
1 review Kleinburg, ON
10/10

Great service providers

They installed the system in my house in 2009. Since then, I have not had any issues with the irrigation system. Also, every time they come in spring and fall, the service has been flawless and fast.

Was this review helpful?
Company Response

Thank you. We always strive to be fast and punctual. We appreciate your continued business.

JP
JP
7 reviews Toronto, ON
10/10

Sprinkler System Winterization

Done-Right were a very convenient service provider for my sprinkler system winterization. They arranged a very convenient time to perform the work at my home, and they were very quick and professional with the job. I plan to use them again.

Jeremy, Etobicoke

Was this review helpful?
Company Response

We gain a lot of business through word of mouth, thank you!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Done Right Lawn Sprinkler & Landscape Lighting

Done-Right Lawn
Supply, install & service of high-tech, efficient conscious, modern lawn sprinkler & landscape lighting systems.

CATEGORIES
Sprinkler Systems and Landscape Lighting
PRODUCTS
sprinklers, lights,
SERVICES
Lawn Sprinklers, Landscape Lighting, Snow removal, Salting service, Grass replacement, Trenching services, Yard drainage & more!
BRANDS
Hunter, Rainbird, Toro, Nelson, Orbit, Unique Lighting Fixtures, Kichler Lighting, Focus Lighting
SPECIALITIES
Irrigation & Lighting
WEBSITE
http://www.done-right.ca
YEAR ESTABLISHED
2014
NUMBER OF EMPLOYEES
20
PAYMENT METHOD
Cash, Credit, Cheque
LICENSES
Certified Technicians & Water Smart Irrigation Professionals
MEMBERSHIPS
Landscape Ontario
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
5 Years
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.