Booked appointment - described problem on the phone when booking as Touchpad controls not working. Technician was an hour late. After arrival, the Technician looked at the dishwasher and control panel and touched the buttons for 30 seconds then completed his diagnosis -- "Touch pad is broken". Remainder of appointment consists of technician spending 15 minutes waiting to talk to senior technician on his cell phone to get quote for repair. This service call was thus a paid quote. I derived little value from the service.
Suggestions for improvement:
1. Better triage and provision of explanations when booking the appointment would be a much superior service (this is available from other companies in the area.)
2. Actually meeting promised time commitments or at a minimum some notice when they are delayed would reflect an expected minimum level of service.
3. Some actual diagnosis and troubleshooting (e.g. removing the touch pad cover) would provide some assurance that the technician is actually trying to solve the problem and that the client is receiving some value for money spent.
- Approximate cost of services:
- $80.00
- Company Response
Hi Gordon,
I hope you accept our sincere apologies for the level or service you received from us. We have had to restructure the company due to unfortunate issues with technicians and office staff that were causing problems for our valued clients. We hope you give us another chance in the future to show you that we truly value your business.