When my boiler stopped working in the middle of the coldest days . They send a guy that same day and he stayed at the house for I think 10 minutes. He had already figured out what the problem could be: a frozen condensate pipe. He said this is a common issue during the winter, especially for those devices that have the pipe fitted externally (just like mine). He not only fixed the issue but also insulating the pipe so to prevent the problem to occur in the future. He also showed me how I can fix the problem on my own if it occurs again. These guys know their work!
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