Pristine Plumbing & Drainage

Plumbing
322 Boyne Street New Westminster BC V3M 5K1
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Pristine Plumbing & Drainage
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99%

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Reviews by rating (past 12 months)
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Best of 2020 winner 4 timesBest of 2020winner 4 times

Reviews for Pristine Plumbing & Drainage

Average customer rating:
10 10 (221 reviews)

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landerseans
landerseans
2 reviews Coquitlam, BC
10/10

You get what you pay for

I bought a toilet from Home Depot, and it turned out to be a very tight fit with a few other problems and challenges. Andrew was prompt about getting things going, and never once worried me with any issues. I have had other cheaper plumbers in for various things over the years, and they have all struggled with simple problem solving and been very hard to communicate with. Pristine is the company to go to if you are tired of frustrations. Andrew is an excellent communicator, and a very tidy and professional tradesperson. You know from the moment you call Pristine that you are dealing with a classy company.

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Company Response

Thank you for the wonderful review. It makes us really happy to hear you had such a great experience. We'll be sure to pass this on to Andrew.

Private User
Private User
Private User reviews New Westminster, BC
10/10

Install kitchen sink and faucet.

I found Andrew to be very personable and engaging. He was very efficient and explained the work he was performing. I would not hesitate to call on his services again, and would highly recommend him to friends.

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Company Response

Excellent! Thank you for the friend referrals, we really appreciate it. We'll be sure to let Andrew know you were happy with the service.

Private User
Private User
0 reviews Toronto, ON
10/10

Garburator Fixed

I am glad that Daniel can come within 2 days of fixing my garburator. I was afraid that the leak might cause some flooding in my neighbor right below from my apartment floor. I called at dec 30 and was surprised that Daniel can come on January 1. He also got the part to replace and was fast in fixing them. I'm satisfied hiring Pristine Plumbing and will continue to be their customers for more to come. P.S. Daniel also cleaned my wardrobe that was filled with the leaks. Much appreciated.

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Company Response

We're delighted to hear you're happy with the service. We take pride in our Pristine service, so we're glad you appreciated the clean up.

Private User
Private User
Private User reviews New Westminster, BC
10/10

Toilet Clog

We had an excellent experience with Pristine and highly recommend their services. We had a clogged toilet (seemingly from a dog bone of all things; especially curious since we don't have a dog) and Pristine was able to attend within a few hours of my call. Andrew arrived and was very friendly and professional and laid out what we could expect in terms of service charges right from the start. Unfortunately, augering didn't do the trick so he did have to remove the toilet, and explained what he suspected might have been a wax seal issue the could be causing the problem. That seemed to be a contributing factor, aside from the random bone. Once the toilet was off and the drain cleared out, the toilet was quickly reset with a new wax ring. Andrew kept everything super clean and even took away our bathroom garbage bag to dispose of it. Hopefully we won't be needing plumbing services again anytime soon, but if we do in the future we will definitely call Pristine. A neighbour recommended them on the Share New West Facebook group so I'll be sure to let them know their recommendation was top notch.

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Company Response

Thank you for the 10 star review, we're glad you had a good experience with us. We'll be sure to pass this on to your service technician Andrew.

Nancy
Nancy
4 reviews New Westminster, BC
10/10

Toilet Replacemenyt

I phoned Pristine Plumbing in the morning, and they were able to help me that afternoon. Andrew picked up the toilet I needed from the wholesalers, calling to check on some specifications, and to give me an estimate of arrival time. He was right on time. He came in, masked and gloved, and did the job in less than 2 hours, cleaned up after himself and took everything away. I was thrilled.

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Company Response

Thank you for taking the time to leave a review Nancy. We're pleased to hear you had great service.

Simon Wong
Simon Wong
1 review Burnaby, BC
10/10

Very professional and great job done!

My laundry box shut off valve is ancient and no longer shut off water. Called Pristine on a Thursday late afternoon, came the next morning and did all the work. Clean work and explained everything in detail, making sure we know what we are getting. Top notch team and a great owner. If you need plumbing work, definitely call Pristine. This is not the first job they did for me, I am a repeat customer. Daniel the owner is a great guy and really works with the customer.

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Company Response

Thanks Simon, its been a pleasure to work for you. We appreciate the repeat buisness.

Yvonne
Yvonne
1 review New Westminster, BC
10/10

Amazing Service!

I received polite customer service, they showed up on time, gave me upfront information about the fix, and did the repairs to my satisfaction.

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Company Response

Thank you Yvonne. We'll be sure to let your service technician Michael know you were happy with the service.

Private User
Private User
Private User reviews Coquitlam, BC
10/10

Drain Tile Repair

Daniel and his team did a fantastic job helping to repair a section of our drain tile. Would highly recommend them to anyone having plumbing or drainage issues. Very professional and friendly.

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Company Response

Thank you for the review and recommendations.

Private User
Private User
0 reviews Toronto, ON
10/10

Highly recommend

Andrew was outstanding, we are so grateful for all he did replacing our hot water tank. He was so friendly, professional, clean, and was very accommodating and helpful. We will be using Pristine again when we need anything plumbing related for sure! Price was good, and the company was responsive and nice to work with. Highly recommend!

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Company Response

Thank you for the wonderful review, we look forward to working with you again in the future.

Private User
Private User
Private User reviews Vancouver, BC
10/10

New hot water tank and clogged kitchen sink

Fast follow up. Answered all my questions. Wore mask and gloves carefully throughout which as a senior I appreciated. Great service and I will definitely use this company again. Thanks Daniel!

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Company Response

Thank you. We are taking the Covid safety protocols very seriously, we're glad you appreciated our efforts.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Pristine Plumbing & Drainage

We offer a wide range of plumbing and drain cleaning services, 24 hours a day, 7 days a week.

Our Technicians are dedicated to providing the best service possible. We'll fix that leak or unblock that drain but at the same time leave your home or business in Pristine condition. Our fully qualified technicians will turn up with a smile on their face, boot covers on, tools in hand, ready to provide the BEST service possible.

Every service call comes with a free home plumbing inspection. One of our knowledgeable technicians will be able to make you aware of any potential problems with your plumbing systems and give you advice on how to maintain them.

https://blog.homestars.com/best-of-the-best-2020/

CATEGORIES
Plumbing, Drainage Contractors, and Drain Services
SERVICES
We offer a wide range of plumbing and drainage services for both inside and outside of your home. Our out side team specialize in perimeter drainage and water line replacements. We offer camera inspections, hydro flushing and even full replacement of perimeter drainage. We can also take care of your plumbing needs inside the house, offering such services as fixing leaky faucets, replacing hot water tanks, unclogging drains and much more. No job is too big or too small for the Pristine Touch
BRANDS
We install vast number of trusted brands such as, Moen, Delta, Waltec, American Standard, Bradford White, John Wood and many more.
WEBSITE
http://www.pristineplumbing.ca
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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