Pristine Plumbing & Drainage

Plumbing
New Westminister BC
Write a Review
Write a Review

HomeStars
Plumbing
Pristine Plumbing & Drainage
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

99%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Best of 2021 winner 5 timesBest of 2021winner 5 times

Reviews for Pristine Plumbing & Drainage

Average customer rating:
10 10 (266 reviews)

Sort by

Private User
Private User
Private User reviews Burnaby, BC
10/10

Bathroom tap leak

Very quick and professional. Great job. Would use them again . Would recommend if you are looking for good service

Was this review helpful?
Company Response

Thank you for choosing Pristine Plumbing. It's nice to hear you were happy with the service.

Trisha
Trisha
1 review New Westminster, BC
10/10

Thank you, Andrew!

Pristine Plumbing was recommended to me by several New Westers. That, along with the great reviews about them that I'd read, encouraged me to give them a call. I called them on Jan.5 at about 7:45am, and my call was answered by Daniel. I was ecstatic to hear that he had someone to send over in about half an hour! Andrew was at my door by about 8:30am! I was so happy that someone was able to come the same day, and so quickly!

Andrew was easy to chat with, knowledgeable, and confident. He replaced our kitchen faucet, and then ended up needing to apply a lot of time and energy snaking our kitchen line. He persevered and was able to clear the blockage so our kitchen sinks can now drain quickly.

I was very pleased with Andrew's competency and I would not hesitate to call upon him again for any future plumbing issues. I am now another New Wester who recommends Pristine Plumbing!

Thank you, Andrew!

Was this review helpful?
Company Response

Thank you for the wonderful review Trisha, we'll be sure to pass this on to Andrew. We're happy to hear we have another New Wester as a client 😀

Private User
Private User
0 reviews Burnaby, BC
10/10

Valve replacement

The level of service, knowledge and professionalism that I experienced was amazing. I will definitely recommend Pristine for any and all plumbing services. Thank you and Merry Christmas!!!

Was this review helpful?
Company Response

Merry Christmas to you! Thanks for taking the time to leave a review 🙂

Private User
Private User
0 reviews Coquitlam, BC
10/10

Fixed sink

Our plumber was very nice and got the job done very quickly. He also helped with our hot water tank and did a great job there as well.

Was this review helpful?
Company Response

Thank you, we're happy to hear our technician did a great job!

Keith in Vancouver
Keith in Vancouver
1 review Burnaby, BC
10/10

A team of professional

The recent rainstorms finally overwhelmed my house's drainage system and causing flooding underneath my sub floor in the basement. After contacting my insurance I need to get things fix very soon. After checking on Homestars, I noticed this company has fantastic reviews so I decided to check it out. After talking with Daniel on the phone he said he can come the next day to do a scope test which is quick. He got the job after that and within a week he is able to finished the job from beginning to end in less than three days with his team of four others. It was a big job too as it involved tracing the drain and putting in a sump. The team worked diligently especially in the middle day when it was pouring rain and muddy all over. They kept at it however with little break. Kudos to Daniel for being the first one on site and the last one leaves every day.Every member be it Andrew, Chris, Michael, or Trevor is super friendly and always a smile on their face. From that I know they love their job. I will definitely go back to them for future maintenance work and I recommend highly to anyone who needs honest and quality work done on their plumbing needs.

Was this review helpful?
Company Response

Thank you Keith, it's been a pleasure to work for you and we're glad to hear you're happy with the service.

Private User
Private User
Private User reviews Delta, BC
10/10

Exterior drainage scope and repair

After we had water in from a heavy rain, I contacted Pristine to take a look at our perimeter drains. Daniel was able to come the same day I called, scoped the drains and found the expected clogs. Work to repair was scheduled later the same week and the team showed up on time as expected, did a fabulous job of clearing and repairing and my yard was left as tidy as had been prior to their work being done. Very professional and a job well done. My perimeter drains are now working and we've had no additional water problems despite the recent heavy rainfall. Daniel and his team were very professional and the invoice was for the exact amount of the quote. I would highly recommend this company

Was this review helpful?
Company Response

Thank you for the 10 star review! We try our best to leave the work area in Pristine shape, we're glad you appreciated that.

Private User
Private User
Private User reviews Burnaby, BC
10/10

House Drainage

We had this company scope our perimeter drainage.
They found partial blockage and cleared it in a very professional manner.
Knowledgeable, prompt and courteous.
Charged exactly as estimated, no surprises.
Highly recommend.

Was this review helpful?
Company Response

Thank you for the review. We're glad we could resolve your drainage issue.

Lida from Vancouver
Lida from Vancouver
3 reviews Burnaby, BC
10/10

Highly Recommend 10 stars all the way

I had contacted Pristine Plumbing to replace a laundry room faucet in an old house as it had just worn out and water could not be turned off. This was not a straight forward install as the original was installed incorrectly in the 1960’s and it was a tight and unusual fit. Chris was the plumber that was sent over and he was excellent, explained everything. I know a little about old plumbing as I was a strata manager for a number of years of a 45 year old building. Chris did an excellent job and I would highly recommend him and Pristine Plumbing. They also did a follow-up call which was a nice touch.

Was this review helpful?
Company Response

Thank you for the wonderful review Lida. We'll be sure to let Chris know you were happy with his service.

Private User
Private User
0 reviews New Westminster, BC
10/10

Great emergency service

I had a large blockage in my main sewer line and woke up to when you flush the toilet it backed up into the downstairs tub. I called three plumbers and all them them told me 3 to 5 days to get some one to come and take a look.

Pristine plumbing fit me in within 4 hours. Came on site, snaked the main sewer line, Camera scoped our line all the way to the city line and completed the job within 90 mins.

In addition, the plumber Daniel, explained his process all along the way. All I can say is I am glad the other plumbers could not do the job. I would recommend pristine to anyone needing plumbing work.

Was this review helpful?
Company Response

Thank you for the wonderful review. As you know, we have the right equipment for the job and try our best to answer emergency calls the same day.

Private User
Private User
0 reviews Coquitlam, BC
10/10

Super personable and great service

Friendly, knowledgeable service. Was on time, was relatable and completed the work quickly. I would highly recommend them

Was this review helpful?
Company Response

Thank you for the great review. We appreciate the recommendation.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Pristine Plumbing & Drainage

We offer a wide range of plumbing and drain cleaning services, 24 hours a day, 7 days a week.

Our Technicians are dedicated to providing the best service possible. We'll fix that leak or unblock that drain but at the same time leave your home or business in Pristine condition. Our fully qualified technicians will turn up with a smile on their face, boot covers on, tools in hand, ready to provide the BEST service possible.

Every service call comes with a free home plumbing inspection. One of our knowledgeable technicians will be able to make you aware of any potential problems with your plumbing systems and give you advice on how to maintain them.

https://blog.homestars.com/best-of-the-best-2020/

CATEGORIES
Plumbing, Drainage Contractors, and Drain Services
SERVICES
We offer a wide range of plumbing and drainage services for both inside and outside of your home. Our out side team specialize in perimeter drainage and water line replacements. We offer camera inspections, hydro flushing and even full replacement of perimeter drainage. We can also take care of your plumbing needs inside the house, offering such services as fixing leaky faucets, replacing hot water tanks, unclogging drains and much more. No job is too big or too small for the Pristine Touch
BRANDS
We install vast number of trusted brands such as, Moen, Delta, Waltec, American Standard, Bradford White, John Wood and many more.
WEBSITE
http://www.pristineplumbing.ca
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.