We were doing renos in our house and wanted to shut off the water to the house when we found that the shut off valve stopped working. After a whole day of back and forth with strata (they have to turn water off for the other townhouses linked to ours) and the plumber (not from pristine), we finally got a time window the day after Canada Day. Then, 4 pm the day before Canada Day, the plumber backs out of the job.
We've hired Pristine Plumbing before for another job and I recalled having a good experience with them. So I called Pristine Plumbing in a panic, explained the whole situation to Daniel, sent him a picture of my shut off valve and he was able to give me a quote right away. He was so calm and reassured me it could be done within the alloted time.
On the day of the job, Daniel came right on time, explained everything before he started, and completed everything and more on time. The cost was exactly what he quoted us, no extra fees, no hidden costs. Thank you Daniel and Pristine Plumbing!! We are so impressed with his professionalism and his work! We are definitely hiring Pristine Plumbing for everything else related to plumbing (we got a quote to change out our hot water tank before he left). We highly recommend them!!