Pristine Plumbing & Drainage

Plumbing
322 Boyne Street New Westminster BC V3M 5K1
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Pristine Plumbing & Drainage
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99%

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Best of 2020 winner 4 timesBest of 2020winner 4 times

Reviews for Pristine Plumbing & Drainage

Average customer rating:
10 10 (206 reviews)

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Gordon G.
Gordon G.
6 reviews Vancouver, BC
10/10

Leaking cold water shutoff in kitchen

Daniel was able to set up a technician for me the day after I called. Michael arrived right on time, quickly diagnosed the problem - a faulty valve - and replaced it. At our request, he also replaced the hot water shutoff. First rate service from first contact to job completion - absolutely no complaints.

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Company Response

Thank you for leaving your feedback Gordon. We're happy to hear you had a good experience.

Anthony in Vancouver
Anthony in Vancouver
4 reviews Vancouver, BC
10/10

Hot Water Tank Replacement Done Right!

I spoke with Daniel on the phone about my hot water tank replacement. He was friendly and patient as we went over various options. He sent me an estimate and after a few emails we scheduled the job.

Daniel and his colleague arrived masked and on time. They explained what the job would entail, asked if I had any questions, and then got started. I appreciated that they laid down cardboard on the floor to keep things as clean as possible. When they finished the installation, Daniel showed me how to operate the unit and how to drain the tank, if necessary. He asked if I had any other plumbing issues, big or small, that I wanted him to take a look at before they left which I appreciated. Luckily, I had nothing to report.

They were professional, polite friendly and just easy to deal with! I will definitely call them again if I have any plumbing issues.

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Company Response

Thank you for the amazing feedback Anthony. We pride ourselves on keeping the work area in Pristine shape and having friendly service. We look forward to working for you again in the future.

Private User
Private User
0 reviews Burnaby, BC
10/10

Hot water tank replacement

Pristine Plumbing was able to come in promptly (next business day) to replace our hot water tank after it burst on a weekend. They were punctual, polite, professional and a pleasure to do business with.

They removed the moderate puddle of water that had pooled on the cement floor as well, making the drying-out process afterwards easier for us. They walked me through the controls on the new tank.

They were also able to replace some hardware inside the shower wall behind the handle that had broken at the same time. I had thought the shower not working was related to the hot water tank bursting, but it turned out to be a coincidence. They were able to fit us in to their busy schedule promptly for this additional repair, which I greatly appreciated.

All in all a top experience, I would not hesitate to call them again.

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Company Response

Thank you for the wonderful review, we're glad we could resolve all the issues in a single day for you.

Mickey
Mickey
1 review Richmond, BC
10/10

Replacement of Hot Water Tank and PRV

Daniel and Michael promptly arrived at the scheduled time, both wearing masks without being asked too! After completing the installation, Daniel took the time to explain the process of lighting the hot water and how to manually change the pressure on the PRV if needed.
They provided a very professional, prompt service with clear and efficient communications throughout the process from initial estimate to the completed jobs. Many Thanks

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Company Response

Thank you for the wonderful review Mickey, we're glad you're pleased with the service.

Neelam from New Westminster
Neelam from New Westminster
2 reviews Surrey, BC
10/10

exterior drain work

The team at Pristine Plumbimg were extremely professional and courteous. They were quick to diagnose the issues we had in our exterior drains through their camera assessment and even quicker in their follow up to resolve. Daniel fully explained the process and his crew finished the entire project within the scheduled time. I would fully recommend Pristine Plumbing for all your plumbing and drainage needs.

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Company Response

Thank you for the 10 star review Neelam. We're so happy to hear you had a pleasant experience with the Pristine Plumbing team.

Private User
Private User
Private User reviews Burnaby, BC
10/10

Sanitation line replacement

I needed my sanitation line replaced. So I searched for plumbers doing this job. I found Pristine Plumbing with excellent reviews and decided to email them at 6:30AM. To my surprise, Daniel replied to my email and was able to fit me in his schedule the same day. I got the pictures of his camera inspection and scheduled me within a couple of days. I was so glad I didn't have to wait for days before they started the job. Daniel made sure he applied for a permit right away and scheduled an inspector to check and certify their job. Then, they put back my garden in as reasonable a state as it was before. Daniel gave me the certification of the city and pictures of my replaced sanitation line. Now I know who to recommend to my friends for their plumbing needs.

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Company Response

Thank you for such a wonderful review. We always make sure to apply for permits and pass City Inspections. Thank you for the referrals to your friends.

Private User
Private User
0 reviews Port Coquitlam, BC
10/10

Hot water tank replacement

I am very happy with their service. Everything was clearly explained to me before the work was started. He also went back to the store to get another pipe to be able to finish it the way its supposed to be done. I would definitely recommend them and will be using their service in the future. Thank you.

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Company Response

Thank you for the great review. We'll be sure to pass this on to your service technician Michael.

Private User
Private User
0 reviews Burnaby, BC
10/10

Satisfied Customer

My home was re-piped and I had a new hot water tank installed. The work was done in one day and was of great quality. I am very happy and will recommend Pristine Plumbing to anyone who ever asks if I know of good plumbers. Great value for money and great service.

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Company Response

Thank you for the 10 star review. Customer satisfaction is our core value and we're glad that you experienced that.

Private User
Private User
0 reviews Vancouver, BC
10/10

On time and job well done

We understood that this is a very busy time for plumbing services. The owner Daniel was quick to call us within 1 hour after the online request for service and we booked a time for the job estimate. Only one other vendor called us back after 4 days and would not send anyone out for an estimate (a basic labor charge over the phone). (Homestars' referral service sends customer's request out to 5 vendors for bidding).
Plumber Michael was on time at 8am and finished around 10:30. He kept us informed throughout the repairs and took photos of the repairs. His work was tidy and thorough, even demonstrated how to do a minor repair for future needs. Estimate was fair, labor and parts & tax (75 yr old detached home). -2 dish sinks replaced old clogged undersized pipes and power auger to clear pipes down to basement level, and 1 bathroom leaking sink and 1 toilet slow flush. Was willing to do a last minute repair to replace outside faucet.
My wife and I are very satisfied. We will definitely use and refer Pristine Plumbing for future services to friends and family.

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Company Response

Excellent, we look forward to working for you again in the future. Thank you for using our services.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Pristine Plumbing & Drainage

We offer a wide range of plumbing and drain cleaning services, 24 hours a day, 7 days a week.

Our Technicians are dedicated to providing the best service possible. We'll fix that leak or unblock that drain but at the same time leave your home or business in Pristine condition. Our fully qualified technicians will turn up with a smile on their face, boot covers on, tools in hand, ready to provide the BEST service possible.

Every service call comes with a free home plumbing inspection. One of our knowledgeable technicians will be able to make you aware of any potential problems with your plumbing systems and give you advice on how to maintain them.

https://blog.homestars.com/best-of-the-best-2020/

CATEGORIES
Plumbing, Drainage Contractors, and Drain Services
SERVICES
We offer a wide range of plumbing and drainage services for both inside and outside of your home. Our out side team specialize in perimeter drainage and water line replacements. We offer camera inspections, hydro flushing and even full replacement of perimeter drainage. We can also take care of your plumbing needs inside the house, offering such services as fixing leaky faucets, replacing hot water tanks, unclogging drains and much more. No job is too big or too small for the Pristine Touch
BRANDS
We install vast number of trusted brands such as, Moen, Delta, Waltec, American Standard, Bradford White, John Wood and many more.
WEBSITE
http://www.pristineplumbing.ca
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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