Our connection with the street started leaking. After contacting the city they told us it was on our side and gave us a deadline. Pristine came out the next day, gave us a reasonable quote and got right to it that day! Everyone was super amiable and happy to explain what was going on, all the options, and what they were doing to solve it. Highly professional and quick!

Very satisfied with the work. They were responsive when asked for the quote and I sent pictures and gave a fair price and booked it right away. They came on time, completed the project quickly, very friendly, professional (Mike) and was able to explain their work very efficiently. I would definitely recommend for these projects. I was always hesitant to hire plumbers before but these guys worth it.

Appointment was set up quickly.
Came on schedule and repaired faucet to stop the leaking.
We are repeat customers and would recommend Pristine Plumbing.
Arrived on time.
Got the job done.
We are very satisfied with the work that was done.
We would recommend them.

Daniel and Charlie are very professional. They provide honest opinion to the issues and carried out the work to solve the problem. They have helped me replaced the dated insinkerator and clear the kitchen drain pipe and performed hydro flush to clear the blockage in the drain line. I really appreciate their hard work.

This company was very responsive to my request. Mike was very prompt, professional, knowledgeable and helpful in every way

Reliable, fast and arrived on the dot.They explain what they will be doing and lets you know what to do next. Thank you! They are friendly too!:)) I will definitely recommend them.

Daniel and Charlie helped me solve big kitchen sink blockage problem and also helped me replace the hot water tank in a very professional, efficient way. I highly recommended these guys.

We have had basement water / flooding several times over the past 20 years. We regularity flush the drain tiles every few years. The most recent occurred 1 year after the last flushing and a “clean” camera inspection. For years, we had been using a major Vancouver plumbing and drainage company who’s name begins with “M”. So we call in another company who’s name begins with “W”. They do their camera inspection and say it is a grade issue but the pipes are clean. Still not convinced, I call Pristine. Daniel and Andrew found the problems - foundation crack and plugged drain tiles. There were drain tiles that had never been inspected or cleaned. All the others before Pristine, just did a superficial inspection and clean. Perfect diagnosis. Practical solution to fix, not cheap but got it right. Repaired the crack, exposed the problem drain tiles, thorough clean and install new access pipes for the future. Work was promptly scheduled and finished on time. Daily updates and took the time to explain all the work. Awesome Pristine!

This was the second time I have used Pristine the first a couple of years ago when my foundation drainage runoff required inspection and flushing. I was impressed with their service and kept their contact details for the next time I had a plumbing issue. This last occasion occurred last week when I noticed a leak from my shower faucet. Although this was a relatively small job that required the swap out of a shower cartridge, the service from Pristine was again top notch. They got responded quickly, showed up on time and made repairs as promised. They are entirely deserving of the high ratings they are receiving and I would not hesitate to recommend them to anyone requiring plumbing work.

Yesterday I asked a handyman who was doing other work in my home to clear a bathtub drain clogged with hair. He told me it was beyond his ability and suggested Pristine Plumbing. I called and, to my surprise, Was scheduled for the very next day. Michael arrived masked up and patiently explained the work and what I would be charged. Although it is pricey, I felt he prepared me well for the expense. He cleared the clog expertly with an electric snake and explained to me two ways of avoiding this expense in the future. Well done.