Frank , I'm very unhappy for your review , as you know upon you email me on April , I update you that is the main season starting after winter and upon I have openings I will send a team to do the minor repairs. Your warranty expired, on my good faith I have no issues doing your repairs , you just need to be patient. Plus my liability insurance is on the contract and they know that according with the contract and corporation responsibility that the warranty expired.
Because I build the corporation reputation on clients happiness and referrals, I will send a team to do your repairs upon the repair team have a opening.
I don't appreciate this review , I'm not even requesting for you to remove this review.
I'm different , your repairs will be done free of charge.
I'm trying to help you , free of charge , I understand that the warranty it's on , I just want to make everyone happy , I really don't want to send the liability insurance for inspection and start a claim , because at the end they will find out that it's issues with the existing structure concrete that was not done by this corporation , plus they will find out that it's being excessively a lot of salt ad on the stone over the winters.
Your words and appreciation on your kind of way it's not helping the situation.
After inspection and assessment on your project , was determined that your project on the stone work was damaged by excessive salt applied on stone and that your existing concrete base that was completed by other company it's not structural solid anymore , and because of the movements it's affecting and damaging the stone repairs.
As you know and according with the contract , this was a restoration project and the corporation never build the concrete base underneath.
Follow the contract and contact my liability insurance directly.
For the corporation , this matter it's close.
Appreciate if you stop making false statements