First Responders Inc.

I contacted this company for an urgent garage door repair and they were able to come the same day. They sent a picture of the person who would be coming to our place in advance, which I appreciated. The repair was completed quickly and efficiently. Overall, I was very pleased with the service I received from this company.

DISHONEST AND DON'T HONOUR THEIR 5 YEAR WARRANTY! DO NOT USE, STAY AWAY!! Garage door would not stay closed. Found this company online. Guy named Oggi came quickly, told me I needed new springs and cables, total approximately $1100, give or take. When he was done, handed me a bill for $1850 plus tax. Told me he had to change more parts than he thought. I was surprised he never cleared it with me first. He texted me invoice, I could not open it on phone. I went to get my credit card, was told they prefer etransfer. I was not happy but did not want to start a fight. Did an etransfer. Opened up the invoice to see no prices, just a total. Also at the top it said 'click here to pay by credit card'. Called immediately and said I was unhappy about being charged so much and by being told they preferred etransfer, I requested an invoice with prices. No response. Not even one week later door started reversing sporadically again. Same guy returned, said he could not find anything wrong. I told him I wanted invoice with prices, he added them in at that point. $400 for labour and $150 for 'programming'. wow! By a few days later garage back to square one. Company said someone coming out, never did. They stopped answering my calls. I have since had the garage door fixed for $100 by another company. Amazing service and honest. There was a bent piece in the opener, turned out I needed no parts at all! I also got numerous quotes from other companies to do same work as these guys did, apparently it should have been around a $700 job. Pics show original invoice with no prices, second is invoice with prices added in after requested.

I ordered new garage doors in early June, due to some delays it was installed in mid August. The installation was done really well and cleaned up too! I was very happy with the installation and my new doors look amazing. Getting a lot of compliments from our neighbors.

The door didnt open, and the springs were broken. I called the company, and they responded the same day for service repair.
George was knowledgeable and provided professional services.
I will recommend this company.

My Garage safety cable came off from wheel, called this guy, negotiated everything with them about pricing for both cables $120 incl tax and install.
the guy came and said cables are broken,
When I checked new cable it was exactly same,
So then he said your spring is faulty, you need replacement, i denied and said replace only cables.
Then he said you need to pay me labour $50.

The guy from First Responders Inc. who came was very professional. My garage door got fixed and he made sure the remote and everything else worked before leaving. I'm very happy with the service. Thank you!

Zack upgraded my Garage door opener. His customer service was excellent and work immaculate. He explained the problem and the solution in detail.

" the technician that came to assist me in my issue with the garage door was incredible helpful. He explained to me the reasons behind the problem I was experiencing and was kind enough to help with the replacement of my door opener.

I was very impressed with my technician. He was very knowledgable and professional. He had a lot of experience in the industry and was able to fix all my issues. I highly recommend this company.

Very good customer service. The service tech was informative and on time. was very quick to diagnose problem and was very friendly. will use again in the future.