Awful, they damage your furniture and good luck with insurance policy , Avoid this company!
To be fair the sale representative was helpful in responding to emails and setting the dates. But the service was awful. They charged me way more than what they had offered me in their quote. There were so many hidden feeds eventhough i had asked specifically about this a few times and they had assured me that there will be no hidden charges. You will first find out about these charges on the day of moving and if you do not agree with the new cost, good lucking finding a new mover on very last day. I give you an example: one of the hidden fees is the storage fee which is around 150$. Now, if your furniture cannot be delivered on the same day bcs they dont do the same day delivery, and they need the truck so they have to unload the stuff somewhere, then the storage fee is not an optional fee! so this should appear in their quote! but, you will see this on moving day. There are so many items just like this which they do not tel you when you ask for a quote!
They did not wrap my furniture properly, I had to insist on every single item. Guess what was their response? we will not have enough blanket for next move!!! seriously?!! After long discussions, they asked us to trust them and guess what! lots of items were delivered damaged.
In our communications before the moving day, they had mentioned that we can be there when they do the scaling. However, later on the day of moving, the movers said this is not possible. I am sure I been overcharged.
On the day of delivery, they call you and tell you how much your stuff weight. If you do not believe the number is correct, they offer to rescale at the cost of 500$ deposit. If it is less than what they reported, they pay you back if not you lost 500$+labor fee and god know what other hidden fees are gonna show up on yopur bill. So you do the math! you will end up not taking the risk! and 500$ means they can overestimate your furniture by 1700lb!!! and just think how many customers end up accepting this charge bcs either they doubt if they lose more, or simply they dont have the option to reserve the elevator again or need they furniture asap, just like me!
Overall, I believe this company service is awful! yes, the sale representative is nice but she has no power on anything except for sending emails! you see new fees on moving date? no one can answer you!. There is a followup on damages items, she has absolutely no power or responsibility on that. I have so many moving experiences, yet this was the worst one! Just do yourself a favor and stay away from this company. Whatever they are making they owe it to their sale representative which can well sell their awful service.
- Approximate cost of services:
- $1,300.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
dear Masha, you claimed that the moving service we provided was awful and that we overcharhed you. we offered you to rescale your items and we also offerd to have your move for free if the scale would show even 1 pound less. however you rejected our offer to rescale. you claimed that you moved many times in the last years. this means you are very well aware that about 30 boxes, a dining room set, sofa set, dressers and a lot more items can not possibly fall under 500lbs. the estimate given to you from our sales agent was between 1000lbs to 2000lbs. your items came to 1600lbs. in this case how is it possible that we overcharged you? we also received an image of a box which was packed and taped by you had ripped and you requested a refund for this ripped box. you also claimed that there was an hidden fee of $150. there is no such a charge in your contract. however there was a warehouse handling fee of $120 which was sent to you by email by our sales agent before the move. please see the emails we sent you before and during the moving process.