Had an issue with my AC and called my paid service group and was provided with an appt for a 24/7 "emergency call" that was 4-days out. All the while they tried to up-sell services. Decided to call Hawk Home Systems based on reviews and am SO GLAD that I did. The responsiveness, booking and turn around time (they tried for that night but coordinated early next day) was mind blowing amid current logistics. Jim (amazing guy) arrived on time and was very respectful of Covid protocols as he went right to work. The assessment, issue diagnosis and work completed were done in an extremely efficient, thorough, professional manner and he was kind enough to field all of my questions and provide detailed explanations and recommendations for care and maintenance post-visit. Wish I could do better than a 10. Will use Hawk for my HVAC needs every time from this moment forward.
- Company Response
Than you so much for the amazing and detailed review. I will pass on your compliments to Jim.